TATIANA MIRANDA
Mandaluyong City
Summary
Dedicated and results-driven professional with a strong background in customer service, data analysis, and process improvement. Proven ability to identify customer needs, analyze trends, and implement strategies to enhance satisfaction and operational efficiency. Skilled in leveraging tools such as CRM systems, Excel, and other platforms to deliver actionable insights and drive business success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Subject Matter Expert
Cognizant
Taguig City
03.2026 - Current
- Collaborated with cross-functional teams to streamline operational workflows.
- Reviewed documentation for accuracy and compliance with industry standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
ANALYST / SOLUTIONS ACCOUNT LEAD
HCL TECH
01.2019 - 01.2024
- Daily analysis and management of orders that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreements (SLA)
- Accurate and timely processing of orders requested through various tools, or from email requests.
- Collected and analyzed customer feedback data to improve service delivery and address recurring issues.
ASSISTANT STORE MANAGER
Rustan Coffee Corporation
01.2006 - 01.2016
- Trained new employees on customer service standards and product knowledge.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Organized weekly meetings with department heads to review progress on key objectives.
- Ensured compliance with company policies and health regulations in store practices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
BACHELOR OF ARTS - ENGLISH
Jose Rizal University
Mandaluyong CitySkills
- Customer service and engagement
- Continuous improvement
- Attention to detail
- Order management
- Process improvement
- Data analysis and reporting
- Sustainability strategies
- Team leadership
- Training and mentoring
- Communication and interpersonal skills
Awards
- Achievers League Award, HCL Tech, 2022 & 2023.
- Partner of the Quarter, Rustan Coffee Corporation, 2011.
Timeline
Subject Matter Expert
Cognizant
03.2026 - Current
ANALYST / SOLUTIONS ACCOUNT LEAD
HCL TECH
01.2019 - 01.2024
ASSISTANT STORE MANAGER
Rustan Coffee Corporation
01.2006 - 01.2016
BACHELOR OF ARTS - ENGLISH
Jose Rizal University