Tarun Arora
Manila,RIZ
Summary
Senior executive with 24+ years of experience in Data and AI-led operations, digital transformation, migrations, M&A, quality, and operations excellence across healthcare, insurance, and retirement services. Proven ability to drive profitability, expand markets, and transform organizations through technology, process innovation, and talent management. Delivered over $100M in business impact while scaling operations and building high-performance teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President, Global Head of Digital & Process Excellence, Healthcare
EXL
01.2013 - Current
- Led P&L and strategic direction for global Healthcare transformation initiatives ($100M+ revenue)
- Developed and implemented AI-driven digital solutions, enhancing CX and scalability
- Managed global cross-functional teams, achieving $50M+ impact in 5 years
- Led mergers & acquisitions integrations, ensuring profitability and operational alignment
- Established Quality Management as a Service, adding $2M in annual revenue
- Ensured compliance with NCQA, URAC, and industry best practices
Group Manager, Strategic Migrations & Global Operations Expansion
Mercer
01.2008 - 01.2013
- Led offshoring & global expansion, growing operations from 500 to 2,200 FTEs
- Built Finance & Accounting shared services for Marsh & McLennan, optimizing costs
- Established a PMO for strategic transformation projects
- Drove process reengineering, enhancing operational agility
Service Delivery Leader – Operations Excellence
Patni Computer Systems
01.2006 - 01.2008
- Led process migration for Insurance & Retirement Services, growing revenue by $10M+ annually
- Implemented AI-driven operational frameworks, improving efficiency by 30%
- Delivered $5M+ cost reductions via Lean Six Sigma
- Launched employee engagement initiatives, boosting retention
Operations & Transformation Leader
Genpact
01.2000 - 01.2006
- Led health insurance process migration, establishing a strategic delivery hub
- Managed US & UK insurance transitions, aligning operations with strategic objectives
- Implemented people strategies, ensuring 100% career planning & retention
- Received Employer of Choice award for leadership excellence
Education
Bachelor of Commerce -
HNB Garhwal University
01.1998
Skills
- Strategic Leadership
- P&L Management
- Digital Transformation
- AI-Driven Solutions
- Market Expansion & M&A
- Process Reengineering
- Stakeholder Management
- Regulatory & Compliance Leadership
- Shared Services & Outsourcing
- Complex Problem-solving
- Relationship building
Accomplishments
- $100M+ business impact through digital transformation and cost optimization.
- Led strategic business transformation, aligning operations with corporate goals.
- Implemented digital-first solutions, improving HEDIS performance (+30% efficiency, +10% throughput).
- Directed acquisitions & integrations, ensuring seamless synergy across functions.
- Scaled India captive center from 500 to 2,200 FTEs with a best-in-class delivery model.
- Built and executed Lean Six Sigma (LSS) & Digital Excellence frameworks, achieving 50% certification coverage in 2 years.
- Maintained 0% voluntary attrition for direct reports over 7 years.
- Successfully launched Quality Management as a Service, generating $2M+ in annual revenue.
Leadershipphilosophy
Passionate about business transformation, innovation, and people leadership. I drive success through strategic thinking, digital disruption, and operational excellence, fostering a culture of mentorship and continuous improvement.
Personal Information
Profile: Senior executive with 24+ years of experience in P&L leadership, digital transformation, operational excellence, and strategic growth across Healthcare, Insurance, and BPM industries. Proven expertise in driving profitability, market expansion, and organizational transformation through technology, process innovation, and talent management. Delivered $100M+ in business impact, scaled operations, and established high-performance teams.
Certification
- Six Sigma Certification
- PMP
Timeline
Vice President, Global Head of Digital & Process Excellence, Healthcare
EXL
01.2013 - Current
Group Manager, Strategic Migrations & Global Operations Expansion
Mercer
01.2008 - 01.2013
Service Delivery Leader – Operations Excellence
Patni Computer Systems
01.2006 - 01.2008
Operations & Transformation Leader
Genpact
01.2000 - 01.2006
- Six Sigma Certification
- PMP
Bachelor of Commerce -
HNB Garhwal University
Similar Profiles
Mihle NonjiweMihle Nonjiwe
Customer Service Specialist at EXLCustomer Service Specialist at EXL
Aina ThomasAina Thomas
Reporting Analyst at EXLReporting Analyst at EXL
Mahammayi PrabhuMahammayi Prabhu
Human Resource Executive at EXLHuman Resource Executive at EXL