Tara Kate Cardona

• Provided exceptional customer support, resolving inquiries efficiently and enhancing overall customer satisfaction and loyalty.
• Utilized advanced booking systems to manage reservations and optimize flight schedules, improving operational ground handling.
• Demonstrated strong problem-solving skills by addressing escalated customer issues, significantly reducing complaint resolution times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

•Handled escalations from operators and conducted incident investigations.

•Protect clients assets by insuring proper actions are taken to resolve issues in a timely manner.

•Follow client protocols and guidelines based on internal and external processes

•Communicate with applicable authorities (property owners, security personnel, police)

•Generate incident trackers documenting actions to deter or address suspicious activities