Tante Gil Calzado
Collections Specialist
Summary
Collections Agent with more than 9 years of experience in debt collection. Experienced in financial services and customer care management. Goal-oriented individual with strong analytical and problem solving skills and strengths in areas of collection. Proficient in the use of collection and database systems.
Overview
10
10
years of professional experience
Work History
Account Manager
Alorica Teleservices Inc.
05.2015 - 06.2024
- Analyze and organize list according to severity of delinquency
- Inform clients of overdue accounts and amount currently owed
- Listen to clients and determine if debt can be collected
- Setup payment plans
- Offer advice or refer customers to debt counselors
- Record new commitment to repay debt
Relationship Manager
Teleperformance
04.2014 - 04.2015
- Manage large amounts of incoming calls
- Greet customers warmly and ascertain problem or reason for calling
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
Education
Associate in Computer Science
Access Computer And Technical Colleges
Caloocan City2013
Computer Engineering (Undergraduate)
Mapua Institute of Technology
Metro Manila2007
Skills
Strong Verbal and Written Communication Skills
Professionalism and strong work ethic
Teamwork and collaboration
Leadership
Computer Literate (MS Office Applications)
Timeline
Account Manager
Alorica Teleservices Inc.
05.2015 - 06.2024
Relationship Manager
Teleperformance
04.2014 - 04.2015
Associate in Computer Science
Access Computer And Technical Colleges
Computer Engineering (Undergraduate)
Mapua Institute of Technology
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