QUALIFICATION
- Good negotiation and interpersonal skill
- Ability to work under pressure
- Service mind
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Adaptability
- Attention to details
May 2018 - Present
Customer Service and Retention Specialist
│RPSGI (Red Pixel Solutions Global Inc. Corporate)/ RPSInc. (Rainbow
Promise Solution Inc.)
• Answers inquiries and solving problems via Live chat, Line@, Facebook,
Email support.
• Ability to answer a high volume of chat.
• Record daily activity report.
• Updates job knowledge and work flow for training.
• Translate information and testing on new website.
• Contact new members for welcome call and offer.
• Checking to deposit and withdrawal to customer.
• Deal directly with customers either by telephone,chat.
• Handle and resolve customer complaints.
• Communicate and coordinate with internal departments.
• Answers inquiries and solving problems via Live chat, Line@.
• Ability to answer a high volume of chat.
• Checking to deposit and withdrawal to customer.
• Record daily activity report.
• Updates job knowledge and work flow for training.
• Adjust the balance of deposits for customers.
Technical Skills – Microsoft Office Languages –Fair command of reading, speaking and writing in English and mother tongue in Thai Communication – Excellent in Thai and fair English Proficient in MS office (Word, Excel and PowerPoint), Internet and E-mail