Tananpat Hongweangchan
Customer Service And Retention Specialist (Player Engagement )
Westgate Plaza H.V. Dela Costa St. Makati
Summary
QUALIFICATION
- Good negotiation and interpersonal skill
- Ability to work under pressure
- Service mind
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Adaptability
- Attention to details
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service and Retention Specialist
RPSGI (Red Pixel Solutions Global Inc. Corporate)/ RPSInc. (Rainbow Promise Solution Inc.)
Makati
2018.05 - Current
May 2018 - Present
Customer Service and Retention Specialist
│RPSGI (Red Pixel Solutions Global Inc. Corporate)/ RPSInc. (Rainbow
Promise Solution Inc.)
• Answers inquiries and solving problems via Live chat, Line@, Facebook,
Email support.
• Ability to answer a high volume of chat.
• Record daily activity report.
• Updates job knowledge and work flow for training.
• Translate information and testing on new website.
• Contact new members for welcome call and offer.
• Checking to deposit and withdrawal to customer.
• Deal directly with customers either by telephone,chat.
• Handle and resolve customer complaints.
• Communicate and coordinate with internal departments.
Customer Service
│Aquoz Solution Inc
Makati
2015.05 - 2018.05
• Answers inquiries and solving problems via Live chat, Line@.
• Ability to answer a high volume of chat.
• Checking to deposit and withdrawal to customer.
• Record daily activity report.
• Updates job knowledge and work flow for training.
• Adjust the balance of deposits for customers.
Education
BBA - Finance And Banking
Sripatum University
Bangkok ,Thailand 1997.06 - 2003.07
Skills
Technical Skills – Microsoft Office Languages –Fair command of reading, speaking and writing in English and mother tongue in Thai Communication – Excellent in Thai and fair English Proficient in MS office (Word, Excel and PowerPoint), Internet and E-mail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service and Retention Specialist
RPSGI (Red Pixel Solutions Global Inc. Corporate)/ RPSInc. (Rainbow Promise Solution Inc.)
2018.05 - Current
Customer Service
│Aquoz Solution Inc
2015.05 - 2018.05
BBA - Finance And Banking
Sripatum University
1997.06 - 2003.07