CRM Tools: Salesforce, HubSpot
Tammy Keithe Saludes
All Rounder Virtual Assistant
Santa Cruz,Laguna
Overview
1
1
Language
6
6
years of professional experience
Why Am I The Best VA Out There?
- Diverse Experience: You have a broad background across various industries, including real estate, healthcare, and recruitment. This versatility allows you to adapt quickly to different roles and environments.
- Strong Administrative Skills: Your experience as a Transaction Coordinator and Executive Assistant showcases your ability to manage complex tasks, maintain organization, and support senior management effectively.
- Technical Proficiency: Your familiarity with various software tools, including CRMs, project management software, and email marketing platforms, demonstrates your capability to leverage technology to enhance efficiency and productivity.
- Customer-Centric Approach: With extensive experience in customer support roles, you excel at resolving issues and ensuring client satisfaction, which is vital for any organization.
- Commitment to Learning: Your enthusiasm for continuous learning, particularly through platforms like YouTube, shows your dedication to personal and professional development, keeping you updated on industry trends.
- Creative Engagement: Your interest in gaming and streaming reflects creativity and an ability to engage with a community, which can translate into valuable skills for marketing and social media.
- Attention to Detail: Your background in virtual assistance and coordination highlights your keen attention to detail, ensuring that tasks are completed accurately and on time.
- Passion for Helping Others: Your experience in healthcare and recruitment emphasizes your commitment to supporting others, whether it's through providing administrative support or helping individuals find suitable roles.
Work History
Executive Assistant
TenantBase
01.2023 - 09.2024
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
Intake Coordinator (Part-Time)
Affinity Hospice Care
03.2023 - 09.2023
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Managed online medicine orders for hospice patients, ensuring timely delivery to meet urgent needs.
- Reached out to potential hospice patients and facilitated their admission into the Hospice Agency.
Recruitment Specialist
1Plus1Cares
06.2022 - 12.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
Transaction Coordinator
eXp Realty Brokerage
03.2022 - 05.2022
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Handled administrative tasks, including managing phone calls and maintaining organized filing systems for key documents such as Purchase Agreements, Sales Contracts, and Loan Documents.
- Ensured timely preparation, review, and filing of real estate documents, streamlining the transaction process in compliance with Canadian real estate regulations.
General Virtual Assistant
Global Freight Dispatching
10.2021 - 02.2022
- Coordinated logistics such as shipping materials or products domestically internationally maintaining close communication carriers vendors throughout process.
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
- Provided administrative support by reaching out to truck owners for dispatching services.
- Created and edited social media ads to attract clients, enhancing the company’s online visibility and lead generation.
Technical Support Representative
Telus International
05.2021 - 10.2021
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used ticketing systems to manage and process support actions and requests.
- Provided exceptional technical support, leading to commendation from company's senior management.
Escalation Manager
Concentrix (Macy's Account)
09.2020 - 05.2021
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Increased employee retention rates with targeted coaching, mentoring, and performance evaluations for the escalation team.
- Managed escalated calls from frustrated customers previously handled by other agents.
- Provided advanced customer support, addressing complex issues and resolving them to ensure customer satisfaction.
Technical Support Representative
Alorica (AT&T Account)
10.2018 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- I handled inbound customer calls, delivering exceptional service by diagnosing and resolving technical issues related to internet connectivity and device malfunctions over the phone.
- I guided customers through troubleshooting steps and dispatched technicians for on-site assistance when necessary.
- I consistently met performance metrics, including call resolution time and customer satisfaction, while maintaining accurate records of all interactions in the company's CRM system.
Skills
Executive Support
Administrative Support
Office Management
Strong Problem Solver
Schedule & calendar planning
Meticulous attention to detail
Information confidentiality
Customer Service-Oriented
Calendar Management
Meeting planning
Travel Coordination
Excel spreadsheets
Database Management
Document Preparation
Advanced MS Office Suite
Schedule Management
Project Management
Staff Management
Invoice Processing
Phone Etiquette
Report Writing
Social media knowledge
Mail handling
Education
Associate of Science - Computer Science
ACTS Computer College
Santa Cruz, LagunaWork Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Email Marketing: Mailchimp
Website Builders: Wix, GoDaddy
Project Management: Asana, Trello
Communication: Slack, Microsoft Teams, Zoom
Office Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)
Customer Support Tools: Zendesk, Freshdesk
Accounting Software: Xero (trained and upskilled)
What I do When I am Not Working
- Gaming: You enjoy playing computer games, particularly first-person shooters like CSGO and Valorant. Gaming is a way for you to unwind and challenge yourself, and you often stream casually on Twitch.
- Streaming: As a casual Twitch streamer, you share your gameplay experiences, connect with fellow gamers, and engage with an online community.
- Coffee Enthusiast: You love coffee and rely on it to keep you energized and focused throughout the day.
- Spending Time with Cats: With seven cats, you likely enjoy spending time with them and taking care of their needs.
- Social Media: You have experience in social media marketing, which may involve engaging with online platforms for personal interests or professional purposes.
- Learning Through YouTube: You enjoy using YouTube as a platform for learning new skills and gaining knowledge on various topics.
Timeline
Intake Coordinator (Part-Time)
Affinity Hospice Care
03.2023 - 09.2023
Executive Assistant
TenantBase
01.2023 - 09.2024
Recruitment Specialist
1Plus1Cares
06.2022 - 12.2022
Transaction Coordinator
eXp Realty Brokerage
03.2022 - 05.2022
General Virtual Assistant
Global Freight Dispatching
10.2021 - 02.2022
Technical Support Representative
Telus International
05.2021 - 10.2021
Escalation Manager
Concentrix (Macy's Account)
09.2020 - 05.2021
Technical Support Representative
Alorica (AT&T Account)
10.2018 - 05.2020
Associate of Science - Computer Science
ACTS Computer College
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