SYRINE BERONILLA
ADMINISTRATIVE ASSISTANT II
City Of Tanauan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable in Microsoft Office Applications Extensive trainings and seminars for HR and Admin functions. Excellent communication and writing skills. Proficient in facilitating trainings and seminars. Can relate to people of diverse personality and background.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant II
Schools Division Office
Batangas
06.2020 - Current
- Preparation/ Maintenance of registries of allotment and obligations
- Preparation of financial and accountability reports and maintenance of subsidiary ledgers
- Preparation of liquidation of cash advances
- Pre-auditing of financial documents (disbursement vouchers, liquidation reports, etc.)
- Analysis of COA audit findings and recommendations as well as the direct control on monitoring of its status of compliance undertaken by the school/ schools division
- Preparation of Monthly Summary of Cash Advances Received, Liquidated and Balances
- Other related bookkeeping and accounting tasks as may be assigned by the School Head and/ or Schools Division Accountant
- Provides administrative and clerical support to his/ her supervisor
- May be designated to assist either the Principal/ School Head or any of the Assistant Principals;
- May also be designated as property custodian or to the canteen services of the school, as deemed necessary; and
- Reports to the Assistant Principal for Operations and Learner Support and/ or Principal/ School Head.
Human Resources Management Assistant
City Government of Tanauan
City Of Tanauan
07.2018 - 03.2020
- Human Resources Management and Development, Administering the CGT benefits programs (e.g., Loyalty Rewards, Terminal Leaves, Health and Wellbeing programs, employee engagement activities, etc.)
- Managing the enrollment, renewal, and distribution processes of all government Mandated Benefits for Job Order Employees (SSS, PhilHelth and Pag-Ibig)
- Process financial assistance for employees and employee relatives’ death
- Prepare Travel Orders for all CGT employees
- Prepare and submit monthly Leave reports
- Prepare and submit Minutes of the Meetings
- Part of the Implementation People Management programs specifically Health and Wellbeing activities (Whole Week Wellness and Monthly Office Decoration Contest)
- Created the Employee Engagement, Satisfaction and Happiness Survey 2019 tool
- Create and distribute Memos
- Focal person for Uniforms both permanent and job order employees
- Provide technical support in proposal preparation, design and implementation of programs to respond to the welfare needs of CGT employees.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Operations Supervisor
TASK US
Batangas City
01.2018 - 06.2018
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Decide on reward and promotion based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arise
Supervisor
Genting Philippines Holding Ltd
Pasay
09.2015 - 10.2017
- Handles a team of 15-25 agents
- Conducts coaching and counseling to officers
- Facilitates team meetings and cascade updates both from the client and the company
- Maintain officers’ administrative files
- In charge of updating the agents of their metrics and track their improvements
- Attends to company activities that require Contact Centre presence or participation
- Program’s POC for fun activities for officers
- Attends weekly QA calibrations, Ops Meetings
- Do floor support and RTM
- Take in calls daily to help the staffing of the program
- Conducts Trainings for newly hires in absences of trainers
- Handles high level escalations and manager’s call of guests
- Coordinates with clients in Singapore for any clarifications and updates
Operations Supervisor
Teletech Customer Care Management
Batangas
02.2009 - 07.2015
- Supervise a team of 15-20 agents
- Conducts coaching and counseling to agents
- Facilitates team meetings and cascade updates both from the client and the company
- Maintain agents’ administrative files
- In charge of updating the agents of their metrics and their improvements
- Attends to company activities that require Telstra-Credit Management presence or participation
- Program’s POC for VL concerns of agents
- Program POC for Schedule issues of agents
- Program POC for determining the correct number of agents in each site
- Attends daily hook up meeting with the upper management
- Attends bi weekly QA calibrations
- Do floor support and RTM
- Take in calls daily to help the staffing of the program.
Human Capital Delivery Assistant
Teletech Customer Care Management
Lipa
03.2008 - 01.2009
- Take care of New Employee Orientation (NEO) (coordinates with different dept for its preparation, lists of participants, training room reservation and other equipments, snack preparation, raise work order for transfer of CPU etc)
- Reports to Finance, Payroll, OSC, ACE trainers and TA attendees to NEO
- Attend to counseling to all employees on government and company labor policies
- Attend to administrative hearing or investigation
- Sends out notice for conducting the hearing and the result of hearing
- Maintain the files for Administrative Investigation/ hearings
- In charge in monitoring compliance of pre-employment requirements of employees
- Attends to company activities that require HR presence or participation
- Acts as representative of HR in the RAVE committee
- Attends and counsels to different departments on internal processes on Performance Management
- Take charge of training and information dissemination on latest HR updates and policies
- Coordinates with Employee services on Gov't and company mandated benefits road shows
- Help establish processes and procedures towards the implementations of Labor and company policies
- Conduct the exit interview for those terminated employees
- Summarize exit interview on monthly basis for management review in coordination with the Compensation and Benefit section
- In charge of sending out show cause notice/notice to explain and termination notices
- Monitors and takes charge in the submission file notes
- Process clearances, exit interviews for separated employees
- In charge in opening accounts of newly hired employees
- In charge in enrolment of newly hired employees to the company’s life insurance provider and HMO.
Processing Executive
HSBC Electronic Data Processing Philippines, Inc, Northgate, Zone
Muntinlupa City
04.2006 - 02.2008
- Provides front line customer service to company’s local clients
- Gives on spot resolution to customers’ credit card problems all over the Philippines
- Provides good judgments on critical problems of cardholders
- Performs multiple tasks (post call work) while talking to the cardholders over the phone
- Contributes to the over all productivity of Manila Care Department
- Promotes harmonious relationship among colleagues and supervisors
- Was part of the Department’s Anti Attrition Team.
HR Benefits Staff
Epson Precision Philippines, Inc
04.2005 - 02.2006
- Responsible in processing all Government Mandated and Company provided benefits
- Coordinates with Government agencies (SSS, Pag-IBIG, PhilHealth and BIR)
- In charge in recordkeeping of all Government and Company Benefits documents
- Coordinator of company’s Corporate Social Responsibility
- Contributor in EPPISODES, EPSON Lipa’s official newsletter
- Assists in recruiting new employees
- Conducts interview and administer exams
- Assists in Payroll processes
- Facilitates company’s flag ceremony every Monday.
HR Coordinator
AZ Contracting System Service Inc
08.2004 - 04.2005
- Responsible in sourcing, screening and hiring of employees
- Conducts Orientation for newly hired employees
- Provides hiring documents for employees
- In charge in endorsing employees to client companies in Cavite, Sta
- Rosa, and Lipa
- Coordinates with client companies
- Responsible in relaying our employees’ problems to the management and to client companies
- Performs coaching and counseling to our deployed employees
- Issues Show Cause Memo and Disciplinary Action to employees who violated client companies’ policies
- Conducts Exit interviews.
HR Assistant
Daniel Mercado Medical Center
01.2004 - 08.2004
- Recruiting staff: this includes developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates;
- Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
- Advising on pay and other remuneration issues, including promotion and benefits;
- Undertaking regular salary reviews;
- Negotiating with staff and their representatives on issues relating to pay and conditions;
- Administering payroll and maintaining records relating to staff;
- Interpreting and advising on employment legislation;
- Listening to grievances and implementing disciplinary procedures;
- Developing, with line managers, HR planning strategies, which consider immediate and long-term staff requirements in terms of numbers and skill levels;
- Planning and sometimes delivering training, including inductions for new staff;
- Analyzing training needs in conjunction with departmental managers
- Performs function of HR officer whenever he is not around.
Education
Bachelor of Science - Industrial Psychology
Polytechnic University of The Philippines, Sto, Bernardo Lirio Memorial Experimental Science High School
Sto. Tomas City, Batangas 01.1999 - 04.2003
Skills
Meeting minutes
Seminars and Trainings Attended
Trainings and Seminars Attended:
- INTERNATIONAL EDUCATIONAL LEADERSHIP TRAINING PROGRAM-Developing a Culture of Innovative and Resilient Leadership (October 21-25, 2022 Conducted by: Southeast Asian Institute of Educational Training, Inc)
- FINANCIAL ACCOUNTING 101: BASIC ACCOUNTING WORKSHOP FOR FREELANCERS, ENTREPRENEURS, AND STUDENTS (September 24, 2021 Conducted by: MST Connect)
- INTERNATIONAL LEADERSHIP TRAINING in the Digital Workplace for Non-Teaching Personnel (August 29-31, 2021 Conducted by: Southeast Asian Institute of Educational Training, Inc.)
- INVESTORS in PEOPLE PHILIPPINES Forum on RADIATE HAPPINESS (January 23, 2019 Conducted by: INVESTORS in PEOPLE PHILIPPINES)
- INTERMEDIATE COMPUTER SKILLS TRAINING COURSE (December 10-11, 2018 Conducted by: HRMDO-City Government of Tanauan)
- ENHANCING THE WORKPLACE LEARNING THRU COACHING & MENTORING (September 29, 2018 Conducted by: City Government of Tanauan MBA Class 2018-2019)
- ENHANCEMENT TRAINING on GENDER Mainstreaming and GAD Planning and Budgeting (August 01, 2018 Conducted by: City Government of Tanauan)
- HR TOOLBOX Training Program (March 29, 2016 Conducted by: Genting Philippines Holdings Ltd.)
- ESSENTIALS of QUALITY MANAGEMENT and CONTINUOUS IMPROVEMENT (March 03, 2016 Conducted by: Genting Philippines Holdings Ltd.)
Timeline
Administrative Assistant II
Schools Division Office
06.2020 - Current
Human Resources Management Assistant
City Government of Tanauan
07.2018 - 03.2020
Operations Supervisor
TASK US
01.2018 - 06.2018
Supervisor
Genting Philippines Holding Ltd
09.2015 - 10.2017
Operations Supervisor
Teletech Customer Care Management
02.2009 - 07.2015
Human Capital Delivery Assistant
Teletech Customer Care Management
03.2008 - 01.2009
Processing Executive
HSBC Electronic Data Processing Philippines, Inc, Northgate, Zone
04.2006 - 02.2008
HR Benefits Staff
Epson Precision Philippines, Inc
04.2005 - 02.2006
HR Coordinator
AZ Contracting System Service Inc
08.2004 - 04.2005
HR Assistant
Daniel Mercado Medical Center
01.2004 - 08.2004
Bachelor of Science - Industrial Psychology
Polytechnic University of The Philippines, Sto, Bernardo Lirio Memorial Experimental Science High School
01.1999 - 04.2003
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