SYRESH V. PARAS
Baliuag, Province of Bulacan
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.
Proactive Data Processing professional with experience working with various data platforms and industries. Reliable and dedicated processor willing to work to complete assigned tasks within deadlines. History of working in fast-paced environments, providing optimum customer support.
Overview
7
7
years of professional experience
Work History
DATA PROCESSING ANALYST
SUPPORTNINJAPH
10.2023 - Current
- Collect, clean, organize, and process sets of basic data from various sources
- Validate the accuracy and completeness of the structured datasets
- Collaborates with Clients as needed to resolve data issues
- Performs other duties as assigned
- Meets or exceeds performance targets for related KPI's
PROJECT COORDINATOR - TEAM LEADER
TMPI - GLOBE TELECOM
06.2021 - 09.2023
- Coordinates with vendors to resolve issues relating to permitting
- Facilitates handover of RTB sites and Lease Package to product/project management office
- Handled processing of RTB Declaration and Precon/Postcon Documents
- Handled cadence with vendors/subcontractors regarding site/documents issues
- Monitored status of weekly and monthly RTB Targets
- Provided daily, weekly and monthly reports to be presented to our Head (Project Managers)
- Provided subcon monthly and yearly performance
- Reports directly to the Regional Project Manager
- Provided supports to National Data Processing and Yearly Reports
- Provided assistance to the team on budget approval for their on site task
- Ensured their Daily Time record and task are accurate
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
07.2019 - 06.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support
- Provided excellent customer service to resolve customer complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Gathered customer feedback through surveys and used the data to improve customer service
Documents Quality Assurance Analyst
TMPI, MYNT GLOBE FINTECH
11.2017 - 01.2019
- Reported Data Progress to Team Leader
- Upload Accurate Data.
- Approved all KYC'ed Documents
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
STI COLLEGE BALAGTAS
05.2017
Skills
- Strong interpersonal & communication skills
- MS Office
- Spreadsheets
- Ability to work collaboratively as part of a team and with minimal supervision
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Personal Information
- Age: 28
- Date of Birth: 07/21/96
- Religion: Catholic
- Civil Status: Married
- Language: English & Tagalog
Character Reference
Jeza Bianca Zaspa
Team Lead
SupportNinja PH
09997271822
Aizel Fonte
Team Leader
Training And Marketing Professional, Inc.
09976025089
Sheila May Vergara
Teacher
Balagtas, Bulacan
09061869160
Timeline
DATA PROCESSING ANALYST
SUPPORTNINJAPH
10.2023 - Current
PROJECT COORDINATOR - TEAM LEADER
TMPI - GLOBE TELECOM
06.2021 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
07.2019 - 06.2021
Documents Quality Assurance Analyst
TMPI, MYNT GLOBE FINTECH
11.2017 - 01.2019
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
STI COLLEGE BALAGTAS
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