Syra Cafino
Magsaysay, Occidental Mindoro
Summary
Results-oriented professional with a strong background in customer service and educational support. Expertise in critical thinking and data entry, contributing to streamlined processes and improved service delivery. Ready to leverage these skills to foster positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intelliworxph
San Jose, Occidental Mindoro, Philippines
12.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track and manage customer interactions efficiently.
- Provided product information and support, enhancing customer satisfaction levels.
- Collaborated with team members to streamline processes and improve service delivery.
National Learning Camp Volunteer
Sta. Teresa National High School
Magsaysay, Occidental Mindoro
07.2024 - 07.2024
- Assisted in organizing camp activities, ensuring smooth execution and participant engagement.
- Supported daily operational tasks, including setup and teardown of camp facilities.
- Collaborated with team members to implement safety protocols during camp events.
- Developed creative lesson plans that promoted teamwork and leadership among participants.
Brigada Pagbasa, Volunteer
Sta. Teresa National High School
Magsaysay, Occidental Mindoro
10.2023 - 12.2023
- Assisted in organizing educational events and activities for students.
- Collaborated with faculty to enhance student engagement and participation.
- Supported classroom management by providing assistance during lessons.
- Developed educational materials that aligned with curriculum standards.
Locally Paid Teacher
Sta. Teresa National High School
Magsaysay, Occidental Mindoro
10.2023 - 12.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning experiences.
- Implemented diverse teaching strategies to accommodate varying learning styles.
- Assessed student performance and provided constructive feedback for improvement.
Intern, Basic Education
Occidental Mindoro State College
San Jose, Occidental Mindoro, Philippines
01.2022 - 05.2022
- Assisted faculty in preparing instructional materials and resources for classroom use.
- Coordinated scheduling and logistics for academic events and workshops.
- Supported student enrollment processes through data entry and record management.
- Collaborated with peers to enhance administrative workflows within the department.
Education
Occidental Mindoro State College
San Jose, Occidental Mindoro, Philippines06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Certification
- Sales Essentials Certificate
- Certified License Professional Teacher (LPT), Professional Regulation Commission (PRC), Issued: 2025
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Intelliworxph
12.2024 - Current
National Learning Camp Volunteer
Sta. Teresa National High School
07.2024 - 07.2024
Brigada Pagbasa, Volunteer
Sta. Teresa National High School
10.2023 - 12.2023
Locally Paid Teacher
Sta. Teresa National High School
10.2023 - 12.2023
Intern, Basic Education
Occidental Mindoro State College
01.2022 - 05.2022
Occidental Mindoro State College