Sylvia Dacmay
Maddela
Summary
Dedicated and detail-oriented admissions professional with extensive experience in education, administration, and student support across local and international institutions. Skilled in managing student records, coordinating admissions, evaluating applications, and guiding prospective students through the enrollment process while ensuring compliance with institutional policies. Proficient in CRM systems, data auditing, process management, and strategic planning, with a proven ability to foster strong relationships through effective communication and counseling. Recognized for organizational abilities, adaptability, and collaborative teamwork, consistently contributing to institutional goals and delivering results in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admissions Officer & Certificate Creator
Rosehill College
Sydney, Australia (Remote)
10.2023 - 04.2024
- - Enrolled students into subjects/units and classes in advance of each term/trimester
- - Processed class change requests and amended enrolments according to study plans
- - Updated course progression plans and maintained student details in SIS and PRISMS
- - Handled CoE extensions, cancellations, and variations
- - Created certificates and managed withdrawal/cancellation of enrolments
- Evaluated student applications to ensure adherence to admission criteria and institutional standards.
- Conducted information sessions to inform prospective students about program offerings and application processes.
- Collaborated with academic departments to align recruitment strategies with institutional goals and departmental needs.
- Streamlined application review process, enhancing efficiency in decision-making timelines for prospective students.
- Mentored junior admissions staff on best practices in student engagement and application assessment techniques.
- Analyzed admission trends to identify areas for improvement in recruitment strategies and outreach efforts.
- Developed training materials for new team members, fostering consistent understanding of admissions policies and procedures.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
Student Support & Data Auditor
APEX
Queensland, Australia (Remote)
08.2023 - 10.2023
- Monitored and tracked student academic progress and prepared performance reports
- Assisted with clerical duties and departmental operations
- Liaised with other departments for immediate resolution of student-related concerns
- Conducted student meetings to guide training plan implementation
- Handled inbound and outbound calls
- Led data audits ensuring compliance with regulatory standards and internal policies.
- Implemented data validation procedures enhancing accuracy of financial reporting.
- Streamlined audit processes, reducing turnaround time for reports and analyses.
- Assisted in the resolution of complex data issues by leveraging technical expertise and strong problem-solving skills.
- Supported management decision-making by providing timely and accurate reports on audit results and recommendations.
- Maintained audit documentation, identified issues and individuals involved and noted corrective actions taken.
- Encrypted data and erected firewalls to protect confidential information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
Admissions Officer & Data Auditor
Pacific Training Group
Sydney, Australia (Remote)
11.2022 - 07.2023
- - Enrolled students and managed class scheduling
- - Updated progression plans and processed enrolment changes
- - Maintained accurate student records in COC and PRISMS
- Developed and implemented streamlined admissions processes to enhance applicant experience.
- Collaborated with academic departments to align program offerings with market demands.
- Enhanced digital engagement strategies using CRM tools for improved lead management.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- - Handled CoE extensions, cancellations, and variations
- - Supported compliance with academic policies and requirements
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Encrypted data and erected firewalls to protect confidential information.
- Supported management decision-making by providing timely and accurate reports on audit results and recommendations.
- Maintained audit documentation, identified issues and individuals involved and noted corrective actions taken.
Classroom Teacher and Data Auditor
Saint Mark School, Inc.
Quirino, Philippines
06.2017 - 12.2021
- Taught elementary-level subjects and managed classroom activities
- Coordinated admissions, processed student records, and audited data
- Assisted with credential management and administrative functions
- Developed and implemented engaging lesson plans to enhance student understanding and participation.
- Assessed student performance through various evaluation methods, ensuring accurate tracking of progress.
- Integrated technology into classroom activities to foster interactive learning experiences.
- Collaborated with colleagues to design curriculum improvements that align with educational standards.
- Mentored new teachers in classroom management strategies and instructional techniques.
- Facilitated professional development workshops to share best practices in teaching methodologies.
- Established strong relationships with students and parents to support academic growth and community involvement.
- Led school-wide initiatives focused on improving student engagement and educational outcomes.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Enhanced literacy skills with targeted reading programs.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Encrypted data and erected firewalls to protect confidential information.
- Maintained audit documentation, identified issues and individuals involved and noted corrective actions taken.
- Supported management decision-making by providing timely and accurate reports on audit results and recommendations.
Education
Bachelor of Elementary Education - General Education
Quirino State University
05-2017
Skills
- Student Administration & Support
- CRM & SIS Management (PRISMS, Axcelerate, Moodle, RTO Mesh, Jobready and etc)
- Data Auditing & Compliance
- Strong Communication & Interpersonal Skills
- Organized, Detail-Oriented, and Adaptable
- Proficient in MS Office, Google Suite, and Online Platforms
- Creativity and innovation
- Public speaking
- Social media proficiency
- Recruiting
- Cross-cultural design
- Interviewing techniques
- Compliance monitoring
- Cross-functional teamwork
- Academic advising
- Admissions management
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Planning and coordination
- Written communication
- Student assessment
Certification
- Licensure Examination for Teachers (2017 Passer)
- Classroom Management and Its Value (2018)
- Basic Computer Operations & Office Applications (2019)
- Experiential Learning in the 4th Industrial Revolution (2020)
- PRISMS CoE Admin Certification – Australian Government, Dept. of Education, Skills & Employment (2022)
- Australia Vocational Education and Training VELG Training: Engaging the Unengaged (February 2022)
- Online Training: Bookkeeping with QuickBooks (2023)
- Short Course: Social Media Management (2023–2024)
- Certificate in Teaching English to Other Speakers aof Other Languages (2024)
- Australia Vocational Education and Training VELG Training: ChatEQ - Emotional Intelligence + Effective communication (February 2024)
- Australia Vocational Education and Training VELG Training: Observation Assessment (December 2024)
- Australia Vocational Education and Training VELG Training: Recognition-Based Assessment (January 2025)
- Australia Vocational Education and Training VELG Training: Boosting Results - Minimising Risk The Path to Better Learner Outcomes (March 2025)
- Australia Vocational Education and Training VELG Training: Supporting Students with Disability- - Enhancing your VET practice (June 2025)
Additional Information
Phone: 09268697432
Email: sulpindo28@gmail.com
LinkedIn Profile Name:Sylvia Ulpindo-Dacmay
(www.linkedin.com/in/sylvia-ulpindo-dacmay-462aa7275
Timeline
Admissions Officer & Certificate Creator
Rosehill College
10.2023 - 04.2024
Student Support & Data Auditor
APEX
08.2023 - 10.2023
Admissions Officer & Data Auditor
Pacific Training Group
11.2022 - 07.2023
Classroom Teacher and Data Auditor
Saint Mark School, Inc.
06.2017 - 12.2021
Bachelor of Elementary Education - General Education
Quirino State University