Sylvia Aplicador
Davao City, Province Of Davao Del Sur
Summary
Dynamic Customer Service Representative with a proven track record at 1800wheelchair, where empathy and problem-solving skills led to heightened customer loyalty and sales growth. Expert in Microsoft Excel and adaptability, adept at resolving complex issues, enhancing customer satisfaction, and driving product knowledge. Achieved significant improvements in customer relationship management through effective communication and technical support.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
1800wheelchair
12.2015 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
USA Filing Services
11.2013 - 11.2015
- Promptly responded to inquiries and requests from prospective customers.
- Data Entry
- Identified and resolved discrepancies and errors in customer accounts.
- Managed approximately 30-50 incoming calls, emails per day from customers.
Education
BS of Computer Engineering -
Holy Cross of Davao College
Davao City, Province Of Davao Del Sur, Philippines03-2013
Skills
- Customer service
- Adaptability and flexibility
- Data entry
- Customer relationship management (CRM)
- Technical support
- Product and service solutions
- Data collection
- Product knowledge
- Payment processing
- Call management
- Multi-line phone talent
- Live chat support
- Order processing
- Appointment scheduling
- Delivery scheduling
Timeline
Customer Service Representative
1800wheelchair
12.2015 - 02.2025
Customer Service Representative
USA Filing Services
11.2013 - 11.2015
BS of Computer Engineering -
Holy Cross of Davao College
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