Sylvester Ramirez

With over 6 years of experience as a Quality Assurance Officer and 4 years in customer service, I have developed a strong background in ensuring exceptional service delivery and maintaining high-quality standards.

As a Quality Assurance Officer, I have been responsible for implementing quality control processes, monitoring performance metrics, and conducting audits to identify areas for improvement. My attention to detail and analytical skills have enabled me to pinpoint opportunities to enhance operational efficiency and optimize customer experiences.

During my tenure in customer service, I have honed my communication and problem-solving abilities, ensuring prompt resolution of customer inquiries and concerns. I have consistently maintained a customer-centric approach, focusing on delivering personalized service and fostering positive relationships.

I like going to the gym to keep my mind and body healthy. I track my calories and prepare my own meals. I also like to relax with my tv shows and videogames on my spare time.