SYED SAFEER AHAMED

• IT Operations:

• Infrastructure Management: Oversee the management and maintenance of IT infrastructure, including servers, networks, and data centers.

• Service Desk Support: Ensure efficient operation of the service desk, addressing user issues and managing ticketing systems.

• Incident Management: Implement proactive measures to prevent IT incidents and manage responses to any disruptions.

• Resource Allocation: Allocate IT resources effectively to ensure smooth operations and support business needs.

• Information Security:

• Security Strategy: Develop and implement comprehensive information security policies and procedures.

• Risk Assessment: Conduct regular assessments to identify vulnerabilities and threats to the organization's information systems.

• Compliance: Ensure adherence to relevant laws, regulations, and industry standards related to data security and privacy.

• Incident Response: Manage and respond to security incidents, minimizing impact and ensuring swift recovery.

• Risk Assessment and Compliance:

• Risk Management: Identify, evaluate, and mitigate risks associated with IT operations and information security.

• Compliance Monitoring: Regularly audit processes and practices to ensure compliance with internal and external standards.

• Training and Awareness: Educate employees on compliance requirements and best practices.

• Reporting: Prepare and present compliance reports to senior management and stakeholders.

• Leadership:

• Team Management: Lead and mentor a team of IT professionals, fostering a collaborative and productive work environment.

• Decision Making: Make informed decisions regarding IT strategy, resource allocation, and project prioritization.

• Stakeholder Engagement: Build and maintain relationships with key stakeholders, including clients, partners, and vendors.

• Communication: Ensure clear and effective communication within the IT team and across the organization

• Strategic Planning and Implementation:

• Goal Setting: Define clear objectives and goals for IT initiatives.

• Project Management: Oversee the execution of strategic plans, including creating detailed timelines and budgets.

• Monitoring and Evaluation: Regularly monitor and evaluate the progress of strategic initiatives to ensure they are on track.

• Continuous Improvement: Identify opportunities for improvement and innovation within IT operations.

• Technical Skills:

Cloud Computing - AWS and Azure: Design and administer cloud solutions using AWS and/or Azure, ensuring scalability, reliability, and security.

Security & Compliance - Tools and Standards: Utilize tools like Sophos XDR, ManageEngine Patch Management, VAPT, M365, SIEM, and ensure compliance with standards such as ISO27001, HIPAA, PCI-DSS, and SOC2 Type2.

Infrastructure & Network Security - Firewalls and Endpoint Security: Manage and configure security devices like SonicWall, FortiGate, and Sophos Firewall, and oversee endpoint security management, network segregation, and VPN setups.

VICI Call Manager - Manage and configure VICI call manager for efficient VOIP operations

IT Service Management - Service Desk and SLA Management: Oversee IT service management using tools like FreshService IT ServiceDesk, ensuring SLA compliance and efficient service delivery

Solutions Architecture - Network and Data Center Design: Design IT network infrastructure and data centers, conduct gap assessments, and implement necessary security controls.

• Management of physical network infrastructure
• Performed root cause analysis to provide resolutions for production issues.
• Assurance of network security through implementation and use of security devices such as Cisco ASA, Cyberoam Firewall, and Dell SonicWALL Firewall
• Proficiency in managing L3 interoperability (OSPF, EIGRP, BGP, HSRP, VRRP, VRF)
• Performed daily administration of storage equipment to optimize system resource utilization.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Administration and design of LANs and WANs internet
• Configuration of access lists (standard & extended) on firewalls
• Management of NAT and PAT configurations for external publishing
• Site-to-Site VPN tunnel configuration
• Implementation of IP addressing scheme and IP Services to meet network requirements
• Troubleshooting expertise for Layer1, Layer2, and Layer3 issues, including latency issues and network usage report analysis
• Monitoring and troubleshooting of major carrier network faults and customer faults
• Configuration and troubleshooting of VLAN, STP, VTP
• Maintenance and monitoring of Cisco/D-link switches, routers, wireless access points, VOIP devices, network connectivity, and internet leased lines
• Network connectivity troubleshooting expertise (e.g., ping, trace route, telnet)
• Configuration of Zone Based Firewall on Cisco IOS to secure clients from unauthorized internet sites.
• Familiarity with DHCP, DNS, NAT, IP Sec, TCP/IP, UDP, HTTP, HTTPS, Telnet, SSH
• Configuration of Cyberoam firewall, interfaces, NAT & routing policy
• Configuration of Dell SonicWALL Firewall, including High Availability, DMZ, site-to-site VPN, Failover, Content filtering
• D-Link L3 switch VLAN configuration/troubleshooting experience
• Capacity to upgrade and repair faults on systems, networks & peripheral equipment
• Network performance maximization through performance monitoring, troubleshooting, scheduling upgrades, and collaboration with network architects on network optimization
• Bandwidth analysis, monitoring, and troubleshooting proficiency, utilizing Firewall logs, MRTG, Advance LAN scanner, Wireshark, NMS, Pandora FMS, Ping, Trace route.

• Performed administration tasks using tools such as Remedy, Citrix, Pharos, and Putty for UNIX user administration and Pharos for new account creation and access-related requests
• Delivered L2 Support as per Service Level Agreement (SLA) utilizing the Remedy ticketing tool
• Managed user accounts, including creation, deletion, disabling, extension, and password reset
• Developed site-level Organization Units and created Security Groups
• Managed mailbox operations such as creation, deletion, Outlook troubleshooting, distribution lists and shared mailboxes, and Global Address List updates
• Coordinated user account and mailbox migration to diverse sites
• Resolved issues related to My Document and roaming profiles
• Administered global file sharing
• Established shared drives with appropriate permission levels based on client requests
• Facilitated intranet, folder, application, and drive access according to user requirements after obtaining necessary approvals
• Managed access through RSA database by assigning Secure ID tokens to users and resolving related issues
• Troubleshoot Windows Application issues
• Conducted Active Directory Reporting for tasks like access termination requests
• Carried out UNIX administration tasks, including password reset for user accounts and account creation/deletion across UNIX platforms like Solaris and IBM AIX