Sydrod Titan

• Handling multiple Business Client and served as the mediator of all transactions.
• Conducting an end to end services via Email support system, phone supports and inbound queries.
• Create renewal projects with the help of certain software (Benefit Engine) as the core storage of all information.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated standard and create reports to provide insights into business performance.
• Completing data reviews and renewal account reviews to support decision-making processes.
• Chasing payments, timely follow ups and closing all renewal projects within the turn around time (TAT).

Process Associate (2016-2018)

• Organized and detail-oriented with a strong work ethic.
• Developed job-specific competencies and consistent performance as a processor.
• Managed multiple tasks simultaneously, ensuring timely
  completion of all assignments.

Technical Coach/Trainer (2018-2020)

• Trained and mentored 20-30 new personnel hired to fulfill various roles.
• Facilitated virtual, in-person and blended learning sessions mainly to those associates that needs to be monitored.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Conducted RCA ( Root Cause Analysis), and technical coaching session for process updates.
• Supported the leadership team to maintain the efficiency of organization's SLA, and matrix.
• Used Webex, MS Teams, Zoom to design training for remote employees and increase company retention and productivity rates 98%.Specifically during pandemic.

Team Leader / SME - Subject Matter Expert (2020-2023)

• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.
• Created and managed project plans, timelines and budgets.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 90%.
• Emphasized the importance of having the WORK, LIFE, BALANCE set up within the organization.