Sweet Zenia Gamutin
Mandaue City,Philippines
Summary
Customer service-oriented professional skilled in handling customer inquiries and resolving concerns efficiently, with strong active listening and problem-solving abilities and the ability to maintain a positive attitude under pressure. Manages back-office tasks with care, handling records, documents and customer information accurately.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Back Office Associate
TechMahindra
04.2025 - 10.2026
- A Back Office Representative is responsible for handling administrative tasks, processing customer information, managing documents, verifying records, and ensuring accurate and efficient business operations while maintaining data confidentiality and attention to detail.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Secured data by following confidentiality procedures.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Answered telephone calls to offer information, direct callers and take messages.
Customer Service Representative
TechMahindra
02.2022 - 04.2025
- A Customer Service Representative is responsible for assisting customers with their inquiries, addressing complaints, providing accurate information, and resolving concerns efficiently while ensuring customer satisfaction through effective communication, active listening, and excellent problem-solving skills.
- Assisted customers with product-related questions, feedback and complaints.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Education
Hospitality Management
University of Cebu Lapu Lapu and Mandaue
Mandaue City, CEB2019
Bachelor of Science in Hospitality Management
University of Cebu Lapu Lapu and Mandaue
Mandaue City, CEBSkills
- Problem-Solving
- Empathy and Patience
- Data Verification and Accuracy
- Attention to Detail
- Email Correspondence
Certification
- Recognized as a Top Agent for consistently demonstrating excellent customer service, achieving performance targets, maintaining high-quality standards, and showing dedication to providing outstanding customer support.
Timeline
Back Office Associate
TechMahindra
04.2025 - 10.2026
Customer Service Representative
TechMahindra
02.2022 - 04.2025
Hospitality Management
University of Cebu Lapu Lapu and Mandaue
Bachelor of Science in Hospitality Management
University of Cebu Lapu Lapu and Mandaue