Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Sweetie Ollena

Sweetie Ollena

Jail Officer
Sibulan, Province Of Negros Oriental

Summary

Proven track record in enhancing facility safety and inmate rehabilitation at the Bureau of Jail Management and Penology, leveraging skills in CCTV monitoring and interpersonal communication. Excelled in crisis management, reducing contraband incidents significantly. Demonstrates professionalism and mental resilience, committed to fostering positive outcomes in high-stress environments. We are not only trained for safekeeping but the bureau now focuses more on the the holistic transformation of the inmates, we work hard and focus on the welfare and development of the inmates such as education, spiritual, livelihood and skills enhancement programs for their reintegration to the society.

Overview

7
7
years of professional experience

Work History

Jail Officer

Bureau of Jail Management and Penology
11.2020 - Current
  • Communicated effectively with diverse populations of inmates, addressing individual needs while upholding security standards.
  • Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
  • Reduced contraband incidents by conducting thorough searches and maintaining strict adherence to security protocols.
  • Participated in ongoing professional development opportunities to enhance knowledge of correctional practices and inmate management strategies.
  • Expedited processing times for new intakes through efficient data entry and document management practices.
  • Facilitated inmate rehabilitation with educational programs, counseling sessions, and vocational training opportunities.
  • Completed required training courses regularly to stay current on industry best practices and maintain certifications.
  • Assisted medical staff in administering medications as needed, ensuring proper dosages were distributed according to prescribed schedules.
  • Provided timely responses during emergencies, ensuring appropriate action was taken according to established procedures.
  • Conducted routine patrols throughout the facility to deter potential incidents of violence or disorderly conduct among inmates.
  • Collaborated with fellow officers to maintain a secure environment for staff, inmates, and visitors.
  • Managed daily operations within assigned housing units while maintaining compliance with institutional policies and regulations.
  • Worked collaboratively with mental health professionals in developing specialized care plans for at-risk individuals within the jail population.
  • Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
  • Supported successful re-entry efforts by coordinating with community organizations to provide resources for released inmates.
  • Promoted positive relationships between staff and inmates by modeling professional behavior and treating all individuals with respect.
  • Monitored visitation sessions closely to prevent unauthorized exchanges or breaches of conduct between inmates and visitors.
  • Improved inmate behavior by implementing consistent disciplinary policies and maintaining clear communication.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.

Government Intern

Department Of Labor And Employment
09.2019 - 11.2020
  • Assisted in the development of policy proposals for improved community engagement initiatives.
  • Maintained a high standard of professionalism when interacting with external partners representing diverse perspectives.
  • Identified opportunities for process improvements within the department, leading to increased efficiency and productivity.
  • Developed strong rapport among colleagues fostering collaboration and mutual respect.
  • Achieved an efficient work environment by organizing and maintaining government records.
  • Worked with centralized analysis and research groups to coordinate completion and submission of financial, marketing and other specific data incorporated into customized information packages.
  • Demonstrated commitment to public service upholding department values and working towards collective goals.
  • Ensured timely submission of required documentation by diligently tracking deadlines and following up with relevant parties as needed.
  • Managed incoming correspondence efficiently by sorting mail, prioritizing urgent items, and forwarding necessary information to appropriate personnel promptly.
  • Provided exceptional customer service while addressing citizen inquiries via phone, email, or in-person visits.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Customer Service Representative

SPi CRM
12.2018 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Teacher of Students With Visual Impairments

West City Exceptional Child Learning Center
03.2017 - 04.2017
  • Evaluated student performance regularly through formal assessments as well as informal observations, using data-driven insights to inform instructional decisions.
  • Increased student motivation by creating engaging lessons that incorporated real-life applications of content material.
  • Enhanced student learning by incorporating multi-sensory techniques and adaptive strategies.
  • Selected and adapted instructional materials according to the unique needs of each visually impaired student, ensuring access to the same curriculum as sighted peers.
  • Collaborated with parents, teachers, and specialists to create a supportive learning environment for each student.
  • Built strong relationships with students and their families by consistently demonstrating empathy, understanding, and commitment to each child''s success.
  • Provided orientation and mobility training, fostering greater independence for students in navigating their surroundings.
  • Maintained ongoing communication with parents regarding their child''s progress, challenges, and successes within the school setting.

Education

Bachelor of Elementary Education - Special Education

Saint Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines
04.2001 -

Skills

CCTV Monitoring

Physical Fitness

Verbal Communication

Firearms handling

Behavioral observation

Stress Tolerance

Mental Resilience

Crisis Management

Data Entry

Clerical abilities

Teamwork and Collaboration

Time Management

Multitasking

Adaptability and Flexibility

Active Listening

Attention to Detail

Relationship Building

Interpersonal Skills

Professionalism

Timeline

Jail Officer

Bureau of Jail Management and Penology
11.2020 - Current

Government Intern

Department Of Labor And Employment
09.2019 - 11.2020

Customer Service Representative

SPi CRM
12.2018 - 12.2019

Teacher of Students With Visual Impairments

West City Exceptional Child Learning Center
03.2017 - 04.2017

Bachelor of Elementary Education - Special Education

Saint Paul University Dumaguete
04.2001 -

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