SUZETTE HONEYVIEL LIM
EXECUTIVE VIRTUAL ASSISTANT
Summary
Dynamic Executive Administrative Assistant with a proven track record at CJG Solutions, enhancing customer satisfaction and streamlining processes. Skilled in expense reporting and scheduling, I excel in maintaining information confidentiality while delivering exceptional support. Adept at logistics coordination, I ensure seamless operations and effective communication across teams.
Smooth and professional Executive Administrative Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Executive Administrative Assistant
FREELANCE
01.2023 - 10.2024
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Scheduled appointments and handled calenders for senior leadership.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Virtual Customer Service Representative
CJG SOLUTIONS
11.2022 - 02.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Virtual Executive Assistant
Upwork.com
03.2019 - 09.2021
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Supported executives in decision-making processes with thorough research and data analysis.
- Coordinated events, ensuring seamless execution from planning to day-of logistics while maintaining budgets.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Collaborated with team members to achieve project goals, facilitating clear communication among stakeholders.
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
UNIVERSITY OF MINDANAO
DAVAO CITY 04.2001 -
Skills
Information confidentiality
Customer service
Expense reporting
Spreadsheet creation
Quality control
Scheduling
Social media management
Logistics coordination
Executive support
Administrative support
Bookkeeping
Appointment setting
Customer Service-oriented
Payroll
Certification
INVESTMENT RISK MANAGEMENT
Timeline
INVESTMENT RISK MANAGEMENT
04-2024
GOOGLE ADS CERTIFICATE
03-2024
SEARCH ENGINE OPTIMITATION
03-2024
ORGANIC MARKETING: FACEBOOK GROUPS FOR SMALL BUSINESSES
03-2024
Executive Administrative Assistant
FREELANCE
01.2023 - 10.2024
Virtual Customer Service Representative
CJG SOLUTIONS
11.2022 - 02.2023
Virtual Executive Assistant
Upwork.com
03.2019 - 09.2021
Bachelor of Science - Hotel, Resort And Restaurant Management
UNIVERSITY OF MINDANAO
04.2001 -
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