SUZETTE CAPULONG TIMBOL

• Dispatch maintenance requests from tenants to specific vendors
• Enter and upload vendor invoices
• Pay Bills and invoices
• Input lease agreements and data using Buildium
• Email monthly owner statements, and pay and update monthly property utilities
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Root cause analysis, create presentations, and conduct refresher training for CCRs based on the skill's most common markdowns
• Create and execute individual action plans for most help-needed representatives
• Identify, analyze and suggest process improvements
• Support skill based needs
• Organized and prepared written summaries of project reports and action plans.
• Developed short-term and long-term objectives and strategic plans to meet Quality and efficiency goals.

• Answered, scheduled, and responded to calls at specific times and locations.
• Assess applicants, background checks and conduct interviews.

• Update and dispatch job orders
• Consolidate invoices, send email reminders to customers regarding bill invoices and accept inbound calls to process payments.
• Recorded accurate and efficient records in customer database.

• Helps groom representatives in delivering excellent customer service experience and overall quality performance
• Coach, facilitate, solve work problems for International Import and Export escalations, and participate in work-related activities
• Deliver audits & mentor representatives in handling and solving International queries
• Communicate new updates, processes and procedures regarding country regulations and customs requirements and explain how to properly execute and incorporate it the existing process
• Support team and CCR based needs

• Oversee, solve work problems and help the Supervisor with planning and facilitating the overall plan for Coaches
• Take ownership on Escalations and follow ups
• Created and implemented innovative strategies to engage CCrs in coaching journey.
• Developed and delivered effective and engaging coaching sessions to improve performance.

• Provides training to new employees
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Developed and implemented successful onboarding program.

• Delegate suggestions and duties to Vendor Managers regarding opportunities for improvement in work-related tasks and processes
• Oversee & assist with Vendor site overall performance
• Built relationships with customers and community to promote long term business growth.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Recorded accurate and efficient records in customer database.

• Communicate with other sites to ensure proper transition
• Assist in any technical, quality & process issues
• Analyze & present data reports
• Deliver audits & mentor representatives in improving their personal & professional growth

• Engaged with representatives regarding work issues, planning work related activities & events

• Helps groom representatives in delivering excellent customer service experience and overall quality performance
• Coach, facilitate, solve work problems, and participate in work related activities
• Deliver audits & mentor representatives in improving their personal & professional growth

• Interacts with the company's customers to assist them with Shipping, Tracking & general logistics information
• Deal with and help resolve any customer issues & complaints

Answer incoming calls and assist callers with their telecom needs.

• Oversees all testing staff and activities for all assigned applications, data collection, management and analysis, provides testing deliverables and test execution
• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Reviewed production processes and identified potential quality issues.