Suzaine Lopez
Barangay San Juan, Municipality Of Taytay, Province Of Rizal
Summary
Detail-oriented Trust and Safety Associate with proven success in implementing safety protocols and enhancing user experience. Skilled in critical thinking and stress tolerance, ensuring compliance with community guidelines and promoting a safe online environment.
Overview
18
18
years of professional experience
Work History
Trust and Safety Associate
Accenture, Inc.
Cubao, Quezon City, Metro Manila, Phils.
02.2024 - 02.2026
Trust and Safety Representative
Accenture, Inc.
Taguig City, Metro Manila, Philippines
08.2018 - 01.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Transaction Processing Representative
Accenture, Inc.
Quezon City, Metro Manila, Philippines
02.2015 - 08.2020
- Drove accuracy of content through careful proofreading and fact-checking.
- Reviewed and analyzed user-generated content for compliance with community guidelines.
- Evaluated flagged content and provided timely feedback to ensure adherence to policies.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Data and Document Management Processor
Acabar Marketing International, Inc.
Makati City, Metro Manila, Philippines
01.2014 - 05.2014
- Prepared reports and presentations for management, ensuring accuracy and clarity in information delivery.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Administrative Assistant
Lotus Trading & Contracting Co. - Giant International Employment Agency
Doha City, Qatar (Country In Middle East)
09.2013 - 12.2013
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Document Processing Representative
Globe Telecommunications - AMII
Mandaluyong City, Metro Manila, Philippines
11.2011 - 04.2013
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Civilian Employee, Data Analyst
Philippine Marine Corps. - DOLE
Taguig City, Metro Manila, Philippines
07.2009 - 12.2009
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Office Warehouse Administrative Staff
Little Town School & Office Supplies - Bigleap, Inc.
Taft, Metro Manila, Philippines
06.2008 - 05.2009
- Managed communication channels, efficiently responding to inquiries and prioritizing urgent matters.
- Streamlined office procedures by implementing efficient filing systems and optimizing administrative processes.
- Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
Education
Certificate in Teaching
University of Makati
West Rembo, Taguig City, Metro Manila, Philippines03-2008
Bachelor of Science - Major in Biology
University of Makati
West Rembo, Taguig City, Metro Manila, Philippines03-2007
Skills
- Social media
- Attention to detail
- Customer service
- Critical thinking
- Team collaboration
- Stress tolerance
- Flexible schedule
Timeline
Trust and Safety Associate
Accenture, Inc.
02.2024 - 02.2026
Trust and Safety Representative
Accenture, Inc.
08.2018 - 01.2024
Transaction Processing Representative
Accenture, Inc.
02.2015 - 08.2020
Data and Document Management Processor
Acabar Marketing International, Inc.
01.2014 - 05.2014
Office Administrative Assistant
Lotus Trading & Contracting Co. - Giant International Employment Agency
09.2013 - 12.2013
Document Processing Representative
Globe Telecommunications - AMII
11.2011 - 04.2013
Civilian Employee, Data Analyst
Philippine Marine Corps. - DOLE
07.2009 - 12.2009
Office Warehouse Administrative Staff
Little Town School & Office Supplies - Bigleap, Inc.
06.2008 - 05.2009
Certificate in Teaching
University of Makati
Bachelor of Science - Major in Biology
University of Makati