SUSETTE MENDOZA TRIÑANES

• Company Overview: Food Manufacturing
• Manage customer needs by responding and providing support to ensure an excellent order-to-cash cycle and high customer satisfaction
• Built sustainable relationships and trust with customer accounts through open and interactive communication
• Receives and process sales orders and returns
• Provides pricing and delivery information

ICE and Quality Champion for Audit

• Spearheaded quality assurance audits, ensuring compliance with industry standards.
• Developed and executed audit plans, resulting in improved process quality and reduced non-conformities.

Project Lead for Improvement Initiatives

• Managed multiple improvement projects from inception to completion.
• Coordinated with stakeholders to identify areas for improvement and implement effective solutions.

Supply Planning

• Oversaw supply chain planning to ensure timely and cost-effective delivery of products.
• Analyzed demand forecasts and inventory levels to optimize supply chain operations.

• Company Overview: Food Manufacturing
• Monitors daily account order processing, delivery execution and return of duly acknowledged delivery documents in-line with existing guidelines and procedures through regular coordination with third-party Customer Service Representatives, trade accounts and transport personnel
• Provides regular report updates to the DMPI Sales force - Customer Development Group (CDG) regarding account order delivery status
• Ensures deliveries are served in the agreed upon date, time and quantity, maintaining compliance to the DMPI Freshness Policy applicable to the concerned accounts through coordination with the Customer Development Group
• Maintains coordination with all concerned parties to ensure delivery targets and operational concerns are addressed and anticipates order fulfillment risks to achieve demand targets
• Serve as the central point of communication, coordination and control between Sales, Finance, and Supply Chain

• Company Overview: Pet Food Manufacturing
• SAP Support Key User
• Supervise the order management team in ensuring that all purchase orders receive are process on-time
• Generate and ensure on time sending of all the reports such as pending order, shipment report, daily inventory, sales update and case fill rate per customer
• Work closely with internal Sales team in resolving operational issues such as order amendments/cancellations and delivery, to deliver excellent service to customers
• Performs soft stock analysis and assist in order fulfillment ensure on-time reservation and interface from SAP to Third Party Logistics system
• Track sales orders, and work closely with Supply Chain group (manufacturing/fulfillment/shipment) to ensure timely delivery of product

• Company Overview: Food Manufacturing
• SAP Support Key User
• Generate and publish reports such as pending order, shipment report, daily inventory, sales update and case fill rate per customer
• Ensures complete receipts of purchase orders and on-time processing by the Order Management Team
• Work closely with internal Sales team in resolving operational issues such as order amendments/cancellations and delivery, to deliver excellent service to customers
• Performs soft stock analysis and assist in order fulfillment ensure on-time reservation and interface from SAP to Third Party Logistics system
• Track sales orders, and work closely with Supply Chain group (manufacturing/fulfillment/shipment) to ensure timely delivery of product

• Company Overview: Food Manufacturing
• Handling South Luzon Territory Distributors
• Support sales target via efficient order processing and accurate reporting of pending order report to probability of shipment and order status for each distributor
• Generate and publish reports such as pending order, shipment report, case fill rate per customer and daily sales update for South Luzon Distributors
• Provide shipments detail directly to Territory Distributors and Sales team
• Provide proper coordination to Customer Service and Logistics, Third Party Logistics on accurate data needed regarding deliveries
• Attend to customer queries and complaints re Kraft products and services
• Ensures the correct and timely encoding of all orders in the system, following company procedures and working with the customer team (Sales, Finance & CS)

• Company Overview: Food Manufacturing
• Ensures complete and on-time receipts of purchase orders and accurate order processing in the JDE and SAP system
• Coordinates with the Logistics and Sales regarding the delivery schedule and other instruction needed
• Support sales target via efficient order processing and accurate reporting of pending order report to probability of shipment and order status for each distributor
• Provide support in answering customers concerns
• Support to the CS Manager in generating reports, shipment report, pending order report, and case fill rate per customer (KPI)
• Provide support to the Customer Service Coordinator, update the CMI template of each Territory Distributors, enhance sales order template for Key Accounts
• Ensure that all processed purchase orders are properly filed

• Company Overview: Food Manufacturing
• Ensure accurate processing of customer payment given by the sales representative
• Receives and encode the customer payment using SAP system
• Provide support to the sales representative to their concerns regarding on the remitted official receipts of the customer
• Ensure all processed official receipts are properly filed