SUSETTE FERNANDEZ
Summary
Offering positive attitude and willingness to learn and grow. Contributes by quickly adapting to new procedures. Organized and dependable at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front of House - Lounge Attendant
Qatar Airways
2022.10 - 2024.04
- Greet and acknowledge all guests upon entering the lounge
- Cover reception areas and verify guest access to the lounge
- Anticipate guests' needs and address them promptly
- Communicate clearly and professionally with others, and answer phones with proper etiquette
- Ensure compliance with all company expectations and standards
Manning Operator (Reliever)
Dohle Seafront Crewing
2022.07 - 2022.10
- Ensuring timely renewal of Seafarer’s Identification Record Book (SIRB), passports, training certificates, etc.
- Monitoring pre-employment and medical examinations and their results.
- Preparing crew contracts and allotment summary forms.
- Coordinating with the Training Officer for both internal and external training schedules.
- Handling visa and flag state requirements.
- Preparing necessary letters to the Master, letter of guarantee, travel allowance, and other pre-joining documents.
Response Host
Expo 2020
2021.08 - 2022.04
- Welcome and greet visitors
- Provide accurate information and escort visitors when needed
- Cater to guests who require extra attention
Crew Coordinator
V.Group
2020.09 - 2021.08
- Ensures timely processing of visa and other formalities relating to the joining crew
- Ensures that all the pre joining documents are complete, checked and verified as genuine as per the applicable requirements
- Responsible for making all Training enrolments and processing flag state document applications
- Provides administrative assistance to other members of the Crew Cell
Customer Experience- Team Leader
Serco Middle East
2020.05 - 2020.06
- Responsible for team deployment within airport zones and execute staff deployment plan for every shift ensuring all required positions are resourced in a timely and compliant manner
- Remain in constant liaison with the Dubai Airport team and the airport control center
- Support the operations team in preparing reports, briefings, gathering and recording required information and ensuring all administrative tasks are accurately completed
Travel Agent
Goldenlink Travels Inc.
2019.08 - 2020.05
- Arrange travel for customers and ensure travel arrangement are within the budget for corporate employees
- Assist and process visa applications for corporate staff
- Perform ad hoc duties
Customer Service Assistant
Serco Middle East
2018.02 - 2019.08
- Welcome customers to the airport and guide those to check-in and bag drop counters
- Assist and distribute passengers in the immigration queues
- Provide information about airport facilities, baggage and visa concerns, gate assignment or changes
Customer Service Agent
Philippine Airlines
2016.11 - 2017.12
- Greeting and checking in passenger using a computer based system
- Check all necessary travel documents and ensure to meet all the travel requirements
- Apply airline policies and adhere strict security and safety regulations
Education
Bachelor of Science - International Travel And Tourism
Lyceum of The Philippines University
Manila, Metro Manila, Philippines01.2016
Skills
- Customer Service
- Administrative
- Time Management
- Customer Focus
- Attention to detail
- Customer Engagement
- Teamwork and collaboration
- Active listening and communication
- Organizational skills
Languages
English
Filipino
Timeline
Front of House - Lounge Attendant
Qatar Airways
2022.10 - 2024.04
Manning Operator (Reliever)
Dohle Seafront Crewing
2022.07 - 2022.10
Response Host
Expo 2020
2021.08 - 2022.04
Crew Coordinator
V.Group
2020.09 - 2021.08
Customer Experience- Team Leader
Serco Middle East
2020.05 - 2020.06
Travel Agent
Goldenlink Travels Inc.
2019.08 - 2020.05
Customer Service Assistant
Serco Middle East
2018.02 - 2019.08
Customer Service Agent
Philippine Airlines
2016.11 - 2017.12
Bachelor of Science - International Travel And Tourism
Lyceum of The Philippines University