Susethe H. Endonila
Virtual Assistant
Bacolod City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Officer
Everyworks Pte Ltd
02.2023 - 02.2025
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Cold Caller
EZ TEXAS BUYERS
09.2022 - 01.2023
- Sourced and pre-qualified leads and identified new business opportunities by dialing 50 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Recorded and updated customer information in online systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
- Qualified leads and set up customer appointments for outside sales team.
- Set up appointments with interested customers according to schedule availability.
- Overcame objections using friendly, persuasive strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
Customer Service Representative
Ubiquity
12.2019 - 05.2021
- Provided top-notch customer support via phone, email, and chat for mobile banking inquiries
- Assisted clients with technical issues, troubleshooting mobile app problems effectively
- Managed account-related tasks, including setup, updates, and transaction verification
- Educated customers on mobile banking features and benefits
Marketing Staff
Pearth Lending Corporation
04.2015 - 04.2017
- Developed and executed marketing campaigns to promote Pearth Lending's financial products and services
- Collaborated with cross-functional teams to align marketing strategies with business goals
Posting Clerk/Data Encoder
Capital and Leverage Finance Corporation
07.2012 - 04.2015
- Accurately entered financial and client data into the company's database systems
- Verified the integrity of data by conducting regular quality checks and audits
- Processed a high volume of transactions, ensuring timeliness and precision
- Collaborated with team members to resolve data discrepancies and streamline processes
- Maintained confidentiality and security of sensitive financial information
School Aide
Municipality of Mabinay
07.2011 - 03.2012
- Supported teachers and staff in daily classroom activities and administrative tasks
- Assisted in preparing teaching materials, setting up equipment, and maintaining a conducive learning environment
Education
Bachelor of Science - Office Systems Management
Negros Oriental State University
01.2007 - 01.2011
Skills
Customer Service
Marketing Campaign Development
Data Entry
Call documentation
Call center experience
Customer focus
Complaint handling
Issue research
Problem-solving
Customer service
Adaptability and flexibility
Computer proficiency
Follow-up skills
Documentation
Critical thinking
Complaint resolution
Team collaboration
Active listening
Live chat support
Administrative support
Timeline
Customer Service Officer
Everyworks Pte Ltd
02.2023 - 02.2025
Cold Caller
EZ TEXAS BUYERS
09.2022 - 01.2023
Customer Service Representative
Ubiquity
12.2019 - 05.2021
Marketing Staff
Pearth Lending Corporation
04.2015 - 04.2017
Posting Clerk/Data Encoder
Capital and Leverage Finance Corporation
07.2012 - 04.2015
School Aide
Municipality of Mabinay
07.2011 - 03.2012
Bachelor of Science - Office Systems Management
Negros Oriental State University
01.2007 - 01.2011