SUSANA ZANTUA
EXECUTIVE SECRETARY
B26 L25 PH1 Lumina, Brgy. Bagtas, Tanza, Cavite
Summary
Proven Secretary at Philippine Christian University, adept in office administration and maintaining confidentiality, significantly enhanced document compliance and optimized executive schedules. Skilled in customer service and verbal communication, I fostered positive internal and external relationships, contributing to streamlined business processes.
Overview
13
13
years of professional experience
Work History
Secretary
Philippine Christian University
07.2017 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Composed inter-office correspondence and provided product and service information to customers.
Secretary
College of Business Administration and Accountancy
10.2011 - 06.2017
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Ph.D. - Business Management
Philippine Christian University
Manila, Metro Manila, Philippines 04.2001 -
MBA -
Laguna Northwestern College
San Pedro, Province Of Laguna, Philippines 04.2001 -
Bachelor of Science - Major in Management
Philippine Christian University
Manila, Philippines 04.2001 -
Skills
Customer Service
Office Administration
Verbal and written communication
Appointment Scheduling
Meeting Coordination
File Management
Document Preparation
Organization
Confidentiality understanding
Keyboarding skills
Meeting Support
Travel Arrangements
Inter-office communications
Mail distribution
Timeline
Secretary
Philippine Christian University
07.2017 - Current
Secretary
College of Business Administration and Accountancy
10.2011 - 06.2017
Ph.D. - Business Management
Philippine Christian University
04.2001 -
MBA -
Laguna Northwestern College
04.2001 -
Bachelor of Science - Major in Management
Philippine Christian University
04.2001 -
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