Susan Sarol
Translator/Crew Supervisor
San Marcelino St. Malate, Manila,00
Summary
Adept at fostering team cohesion and enhancing productivity, I leveraged technical knowledge and customer engagement skills at Seacon Ship Management Group to mediate crew disputes and streamline operations. My background in HR and administrative roles further honed my ability to manage complex employee relations and compliance, demonstrating a versatile blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Crew Supervisor/ Translator
Seacon Ship Management Group
10.2023 - 10.2024
- Resolved issues quickly to maintain productivity goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Attending meeting with the Chief Representative to the different President of the Crew manning agency.
- Arranging and checking CV of a seafarer if they are qualified for the type of vessels needed.
- Preparing and arrange necessary travel documents of the crew going on board.
- Preparing Statement of account per vessels to be submitted on the Shipowner.
Human Resource Personnel/ Payroll Officer
Ancheng Inc.
09.2022 - 03.2023
- Manage employee benefits,and ensure accurate employee records, benefit deductions, and leave balances.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Manage a company's employee, from recruitment, probationary, and termination.
- Advising employees on employment Law and company policies, and handling employee performance and disciplinary issues.
- Make a report of the establishment's compliance with the 13th month pay Law.
- Managing company business permits and other company documents.
Administrative Assistant/ Translator
GICC Technopark
07.2019 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Accommodating Chinese staff if need to signed necessary documents.
LCD Factory Worker
Giantplus Technology Co., Ltd
05.2015 - 05.2018
- Performed solder technician duties such as solder cable assemble to connectors, pin to holes.
- Assemble and solder electronics components onto circuit boards or other according to specifications and quality standards.
Education
Bachelor of Science - in Tourism Major in Travel in Resort Management
Mariners Polytechnic Colleges
Panganiban Drive, Naga City 04.2001 -
Skills
Customer Engagement
Timeline
Crew Supervisor/ Translator
Seacon Ship Management Group
10.2023 - 10.2024
Human Resource Personnel/ Payroll Officer
Ancheng Inc.
09.2022 - 03.2023
Administrative Assistant/ Translator
GICC Technopark
07.2019 - 08.2022
LCD Factory Worker
Giantplus Technology Co., Ltd
05.2015 - 05.2018
Bachelor of Science - in Tourism Major in Travel in Resort Management
Mariners Polytechnic Colleges
04.2001 -
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