Susan G. Medina
Batangas City
Summary
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
13
13
years of professional experience
Work History
WAITER
Royal Carribean International
03.2018 - 01.2025
- Providing Personalized Dining Service
- Engaging with guest , Taking good care of every single course and serve the guest
- Upselling to gain more revenue as specialties with Speciality Restaurants,Special Drinks like wines, speciality coffees and Premium Surf and Turf with additional culinary events or experience.
ASSISTANT WAITER
Radiance Of The Seas
10.2017 - 03.2018
- Mainly assisting the main person on the floor in the Dinning Room area
- Assisting the guest on the buffet area in a multi tasking operation
ROOM SERVICE ATTENDANT
Radiance Of The Seas
09.2015 - 10.2017
- Responsible for delivering the food and beverage order for room service in a standard manner
- Responsible for clearing plates and taking drinks order in the buffet style room
ROOM SERVICE PHONE OPERATOR
Radiance Of The Seas
03.2016 - 05.2016
- Handle the landline operation and dispatch of food and beverage order for room service
- Assisting and Supervise the room service attendant during operation
CASHIER/RECEPTIONIST
Heritage Hotel Manila
01.2015 - 07.2015
- Handling Financial Transactions for Dining
- Operates Room Service Orders as multitask and Functions Operations
SERVICE AGENT
Heritage Hotel Manila
02.2013 - 01.2015
- Company Overview: Food and Beverage attendant in a Casual Dining
- Taking and Serving Guest Food and Beverage Orders
- Food and Beverage attendant in a Casual Dining
CASHIER / SERVICE CREW
Hap Chan Chinese Restaurant
05.2012 - 02.2013
- Worked on Financial Handling and Operational Restaurant Task
SECRETARY
Ginazel's Catering and Events
01.2012 - 04.2012
- Booking, Updating Schedules and Accepting Guest Functions
- Responsible for Events Operational Details
Education
Bachelor of Science - Hotel and Restaurant Management
Batangas State University
04.2012
Secondary School -
Batangas National High School
03.2008
Skills
- Hospitality Cleaning Services
- Detail-Oriented Data Management
- Patience and calmness
- Food safety knowledge
- Customer service focus
- Team player mentality
- Customer engagement
- Wine pairings
- Willingness to learn
- Reliability and punctuality
- Food preparation
- POS systems
Timeline
WAITER
Royal Carribean International
03.2018 - 01.2025
ASSISTANT WAITER
Radiance Of The Seas
10.2017 - 03.2018
ROOM SERVICE PHONE OPERATOR
Radiance Of The Seas
03.2016 - 05.2016
ROOM SERVICE ATTENDANT
Radiance Of The Seas
09.2015 - 10.2017
CASHIER/RECEPTIONIST
Heritage Hotel Manila
01.2015 - 07.2015
SERVICE AGENT
Heritage Hotel Manila
02.2013 - 01.2015
CASHIER / SERVICE CREW
Hap Chan Chinese Restaurant
05.2012 - 02.2013
SECRETARY
Ginazel's Catering and Events
01.2012 - 04.2012
Secondary School -
Batangas National High School
Bachelor of Science - Hotel and Restaurant Management
Batangas State University
Similar Profiles
Sudhakar RajaSudhakar Raja
Commis Chef at Royal Carribean InternationalCommis Chef at Royal Carribean International
Matthew RohlandtMatthew Rohlandt
Luxury Sales Associate at Starboard Cruises ( Royal Carribean International)Luxury Sales Associate at Starboard Cruises ( Royal Carribean International)
MOSES PHILIP MUNTODEMOSES PHILIP MUNTODE
Restaurant Waiter at Royal CarribeanRestaurant Waiter at Royal Carribean
Raniel ArcegaRaniel Arcega
Factory Worker at Prosperity Dielectrics Co., LTDFactory Worker at Prosperity Dielectrics Co., LTD
SHAINA BAGONSHAINA BAGON
Quality Assurance Specialist at Atlantic Grains, Inc.Quality Assurance Specialist at Atlantic Grains, Inc.