Suraj Singh Bhatti
Las Pinas City,India
Summary
Resourceful and award-winning professional with proven experience in marketing, team leadership, and customer engagement.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Team Leader CRM & Marketing
12 Stars Game International Solution
Las Pinas City, philippines
04.2021 - Current
- Led a team of 11 to boost customer engagement and satisfaction through targeted initiatives.
- Awarded 'Team Leader of the Year 2023' for exceptional team management and performance.
- Developing and implementing data-driven marketing strategies tailored to the target audience.
- Coordinating with cross-functional teams to ensure seamless execution of marketing campaigns.
- Analysed customer feedback to improve service quality and tailor product offerings.
- Managed customer relationships across live chats, calls, and emails to ensure consistent support.
- Received recognition as 'CSR of the Year 2022' for exceptional service and dedication to customer care.
- Advanced from Customer Service Representative to Team Leader in 2022 due to performance excellence.
Marketing Professional for Indian Market
Gulf Stream Technology
02.2020 - 04.2021
- Developed and executed innovative marketing campaigns designed to increase brand awareness and drive sales.
- Conducted market research to identify and leverage emerging opportunities in the Indian market.
- Monitored and analyzed campaign performance data to optimize strategies and achieve key performance indicators (KPIs).
- Collaborated with cross-functional teams to align marketing strategies and enhance overall campaign effectiveness.
- Built and nurtured relationships with key stakeholders and clients to support business objectives.
Education
Bachelor of Commerce -
Govt. College Zira
Zira01-2016
High school or equivalent -
Jivan Mall High School
Frozpur01-2008
Elementary School -
Elem. School Bottian Wala
01-2005
Skills
- Marketing
- Customer relationship management
- Customer Service
- Customer Support
- Leadership
- Communication
- Resource Management
- Content Research
- Content Scripting
- Scriptwriting
- Audio Editing Software
- Audio Mixing
- Computer Skills
- Typing
Certification
CSR of the year 2022, 2023, 2024
Languages
Punjabi
Hindi
English
Tagalog
Basic Mandarin
Timeline
Team Leader CRM & Marketing
12 Stars Game International Solution
04.2021 - Current
Marketing Professional for Indian Market
Gulf Stream Technology
02.2020 - 04.2021
Bachelor of Commerce -
Govt. College Zira
High school or equivalent -
Jivan Mall High School
Elementary School -
Elem. School Bottian Wala