Supawat Thongyam

Oat

Rayong, Thailand,Rayong

Summary

IT Support with over 5 years of successful experience inHelpdeska and and IT. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Overview

years of professional experience

years of post-secondary education

Work History

Sernior Helpdesk IT Support

Zf lemforder Thailand Co,ltd

Rayong Thailand, Plukdang Rayong

06.2015 - Current

Deatail.
Daily support all client in ZF is automotive company Have end-user around 150-200 Person location in Rayong.
Perform and prepare IT Devise Daily support all client include end-user around 150 person location Rayong plant Perform prepare IT device equipment new installation and End user training Technical Troubleshooting updated and optimization software.
To Support with new project IT infrastructure.
Provided technical assistance to customers on inbound telephone tech support calls.
Used remote access to perform troubleshooting when needed.
Walked customers through step-by-step process for troubleshooting hardware issues.
Assisted customers with anti-virus program installations and virus removals.
Used good problem-solving skills for troubleshooting problems.
Used great customer-service skills.
Installed and maintained company's computer systems and network.
Performed upgrades and installed updates software.
Completed troubleshooting and repair when computers printer IT equipment incloyd production devise had problems.
Assisted office staff with computer application questions.
Conducted computer technology training with all new staff.
Recommended computer products and applications to improve productivity.
Monitoring Day to day all of client in plan like software and hardware.
Training End-user like IT incident ticket.

Client engineer support

Dimension Data Co,Ltd

06.2014 - 06.2015

Detail : IT local support outsourcing 2 site( Louis Vuitton Thailand and Zimmer ) Daily support end-user around 150 person with IT problem and Troubleshooting to Fixed all of equipment, End-device management and provide for end user that request and manage of asset inventory coordinate with Finance ,etc.
Help user and fixed problem of IT issue, iPhone ,IPAD configure ,.
RMS printer to print receive.
Basic network switch Cisco configure and troubleshoot.
E-Mail setup user lotus note and outlook.
Fix problem of device in it equipment (IT request).
Preparing it equipment for new project.
Helpdesk for end-user in all problem of it.
Update IT inventory (PC Notebook i-device ,IP Phone and network device).
IT asset management of it equipment.
Setup new Computer for new user ,OS installing and software standard of policy for new user.
Provide IT solution for user to support day to day.

IT Support Engineer

RICOH Services Thailand COMPANY

06.2011 - 06.2014

IT support end user 50 person in office 40% and IT support onsite customer 60% Hardware: Configurations.
Support the installation of ENGINEER.
Consulting and edit the MFP for USER and Customers.
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
Questions and researching, analyzing and rectifying problems.
Repairing PCs ,Laptops printer Software: Installs and configuration Diagnosis Phone & Online Support (remote) Client/Server Models Preventive Maintenance User Training/Support -MS Office (Word, Excel, Outlook, Access); VMware applications -Mail : Lotus note Outlooks, Browsers: Internet Explorer, Firefox, Chrome, Safari, Networking: LAN Switch HUB & VPN/Remote Connectivity, TCP/IP.

Education

rajamangala university of technology rattanakosin BBA in informationtecnology / informationtecnology (2.26) 2000 - 2004, Chamnansamukkewittaya Hight school Certificate (2.51) - undefined

01.2005 - 01.2009

Skills

Platforms:Windows, Unix, Linux, Mac OS X, iOS, AndroidNetworking:LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN ArchitectureCisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain ControllersHardware:IPads, iMacs, tablets, desktops, laptops, printers, scanners, projectorsApplications:SAP, Norton / McAfee Antivirus, MS Office O365 ,Conference UCSAutoCAD ,Simen HRMS , Symantec Backup Exec, SymantecAtlast , Tools talk, power forcusActive DirectoryAnti-virusAntivirusAsset managementAutoCADAutomotiveBackup ExecBasicBrowsersCiscoCisco IOSCisco RoutersClient/ServerHardwareConsultingClientCustomer-service skillsDesktopsDiagnosisDNSEditE-MailENGINEERFinanceFirewallsHTTPHUBInternet ExplorerInventoryIPLANsLANLaptopsLinuxLotusMac OSMcAfeeAccessExcelMailMS OfficeOfficeOutlookWindows2000WordNetworkingNetworkNortonOSOptimizationPrintersPrinterProblem-solving skillsRepairingResearchingRMSSAPScannersSwitchesSwitchSymantecTCP / IPTCP/IPTech supportTechnical assistanceUser TrainingTelephonePhoneTroubleshootTroubleshootingUnixUpgradesVoIPVPNWANs

Client support

Client service and support

Engineering support

Client support

Server support

Basic IT support

Onsite customer support

User support

Software

MS O365 , SAP

Timeline