Sunshine V. Selloria

• Pioneer in NL Customs Account Operations | Specialist in Work Instruction Creation & Customs Documentation
• Creating detailed Work Instructions (Work I’s) to streamline operational procedures.
• Preparing and managing comprehensive Customs Clearance documentation, including:
  Export Documents
  Transit Documents
  FENEX, ATR, and T2L/F forms
• Monitoring and responding to high-volume email correspondence with accuracy and professionalism.
• Handling urgent and sensitive requests from high-priority and special clients, ensuring timely and effective resolutions.
• Developed strong professional relationships with clients through attentive assistance during their interactions with the company.
• Generating and analyzing monthly Quality Audit Reports to support continuous improvement and compliance.
• Providing cross-account support (Crosskill), offering flexibility and reliability across multiple clients when required.
• Tools & Systems:
  C4 Porthus | CR Tool | AS400 | T2L/F Pous | Bizzmine | Cargowise

• Preparing Quality Data Reports by identifying and documenting errors.
• Ensuring updates in data entry tasks are clearly communicated and implemented across the team.
• Offering general support and mentorship to Level 1 associates, assisting with task execution and development.
• Auditing booking entries completed by Level 1 associates to maintain accuracy and compliance.
• Monitoring and managing high-volume email correspondence, ensuring prompt and professional responses.
• Participating in testing of new database systems and software updates, providing feedback for system optimization.
• Cross-trained in various logistics tasks, enabling flexible support across multiple operational areas.

Responsibilities – End-to-End Shipping / Logistics Process

• Booking Entry:

Accurately input booking entries into the logistics management database/system.

Knowledged in incoterms
Maintain up-to-date and organized records for all shipments.

• Shipment Coordination and Updates:

Regularly update shipping details such as container numbers, vessel information, and port schedules.
Ensure real-time accuracy of shipment status within internal systems.

• Documentation and Compliance:

Generate and issue shipping documents including:
House Bill of Lading
Master Bill of Lading
Original Bill of Lading
Debit Notes
Job Cost Sheets
Cheques and other Commercial Documents
Ensure compliance with international shipping standards and client requirements.

• Shipment Tracking and Carrier Coordination:

Monitor shipment progress through carrier websites and internal systems.
Communicate with carriers via email to chase Estimated Time of Departure (ETD) and other status updates.
Proactively manage delays or discrepancies.

• Client Communication:

Act as a point of contact for clients regarding shipment status, documentation, and general inquiries.
Provide timely updates and resolve client issues professionally.

• Tools & Systems:

Edison | Skype | Excel | Carriers Website | Cargowise

Real Estate Documentation Responsibilities

• Organized and categorized various real estate forms and legal documents, ensuring accurate filing and quick retrieval.
• Uploaded and maintained digital records of critical documents—including invoices, deeds of trust, and identification documents of sellers and buyers—within secure internal databases.
• Conducted document type analysis to verify content accuracy, proper classification, and compliance with internal protocols and regulatory standards.
• Engaged in cross-training with related departments and processes to enhance knowledge of real estate operations and support broader team functionality.
• Tools: FAST system