Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
Hi, I’m

Sunshine S. Duatin

Customer Service Rep/Sales
Rizal
Sunshine S. Duatin

Summary

Utilizes expertise to enhance skills while showcasing steadfast dedication to fostering growth and development.

Managed hotel reservation systems to enhance guest satisfaction and improve booking efficiency. Demonstrated expertise in sales and telecommunications, driving revenue growth. Implemented strategies that streamlined operations and increased customer retention. Achieved measurable results through effective management and innovative solutions.

Overview

11
years of professional experience
1
Language

Work History

IHG
Baguio City

Hotel Reservations Specialist
05.2023 - Current

Job overview

  • Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
  • Reduced reservation errors by implementing quality assurance checks throughout the booking process.
  • Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
  • Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
  • Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.

Concentrix Phils
Bridgetowne Quezon City

Customer Service Representative
11.2022 - 03.2023

Job overview

  • Solutran (Health Plan Provider Member Support)
  • Work at home Set up

IQOR (Telco)
Clark Pampanga

Customer Service Representative
07.2020 - 11.2022

Job overview

  • Work at home Set up

VXI (Telco)
Muñoz Quezon City

Customer Service Representative
02.2020 - 05.2020

Job overview

IQOR (Telco)
Clark Pampanga

Customer Service Representative
08.2018 - 01.2020

Job overview

Resourcing Global Services (Sales, Lead Gen)
Palayan City Nueva Ecija

Customer Service Representative
11.2016 - 04.2018

Job overview

Resourcing Global Services (Sales, Lead Gen)
Palayan City Nueva Ecija

Sales Lead Generator
07.2015 - 10.2016

Job overview

  • Optimized sales scripts and email templates for improved response rates from potential clients.
  • Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities.
  • Partnered with cross-functional teams to ensure seamless handoff of qualified leads to account executives for closing deals.
  • Assisted in developing customized proposals for prospective clients, showcasing the unique value proposition of our products or services.

Education

Institute of Educational Solutions
Rizal Nueva Ecija

Associate Graduate from Business Administration Major in Accounting
04-2015

University Overview

Skills

Patience and composure

Guest relations

Upselling strategies

Reservation software

Hotel industry experience

Complaint handling

Guest services

Payment processing

Phone reception

Customer service

Invoicing and billing

Front desk operations

Payment collection

References

References
  • Mercy, Aquino, Gen Lead Specialist, 0922-390-6100
  • Carla, Fidelino, Iqor Employee, 0926-289-3358

Disclaimer

Disclaimer
I hereby affirm to the best of my knowledge and belief that the above aforementioned information is true and correct.

Timeline

Hotel Reservations Specialist
IHG
05.2023 - Current
Customer Service Representative
Concentrix Phils
11.2022 - 03.2023
Customer Service Representative
IQOR (Telco)
07.2020 - 11.2022
Customer Service Representative
VXI (Telco)
02.2020 - 05.2020
Customer Service Representative
IQOR (Telco)
08.2018 - 01.2020
Customer Service Representative
Resourcing Global Services (Sales, Lead Gen)
11.2016 - 04.2018
Sales Lead Generator
Resourcing Global Services (Sales, Lead Gen)
07.2015 - 10.2016
Institute of Educational Solutions
Associate Graduate from Business Administration Major in Accounting
Sunshine S. DuatinCustomer Service Rep/Sales