SUNDIE D. ANIGAN
Quezon
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
I have Virtual Assistant experience in real estate and served as a Personal Assistant of a CEO on a Tree Service Business.
I have more than 8 years of experience in the Sales and Customer Service field in outbound and inbound sales. Diverse in handling concerns from Telecommunications Company, billing, technical, escalation, medical stuff, and selling products/subscriptions. Delivering excellent customer service to build long-term relationships with customers with exceeding customer satisfaction. Effectively identify needs to offer products and subscriptions that have value to customers. Quickly adapts to performance and goals by exceeding standards expected from me. Measure my success through coaching and build concrete action plans for my performance and business goals. Well experienced as a Team Leader for a well-known BPO company and virtual company. Handled telecommunications, retail, and loan programs from operations, training, and quality.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Inside Sales Coordinator
Real Estate VA
11.2022 - 08.2023
- Managing incoming leads and turn them to possible clients through phone and email
- Tree leads on Demand
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
Sales Personal Assistant
Tree Leads On Demand
02.2022 - 08.2023
- Helping the CEO to organize everything
- Managed leads using Monday.com, Slack and Go
- High Level.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Attended meetings, took notes and tracked action items.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Participated in team meetings and staff training sessions.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Team Sales Manager (Senior Team Leader)
Frontier
08.2021 - 04.2023
- Managing different teams that handles customer service and preferably sales for Bradford
- Exchange, an E-commerce Company for both B2C and B2B
- Conducting interviews, train and manage a team
- Upskill agents to enhance their sales skill sets to upsell other products on top of customers’ choices
- Driving compliance and processes
- Built a strong performing and competing team within the first year
- Now developing SMEs as future agents and supporting newly hired agents and Leaders
- Planning coaching sessions to leaders and agents to drive different KPIs
- Expertise/Skills:
- Team Management also includes Operations Management on a Sales Campaign
- Conducting Coaching and Trainings
- Managing Outbound and Inbound Sales Campaign
- Good Communication Skills
- Multi-tasking
- Reporting
- Sales and Customer Service Support
- Admin tasks (emails, reports, organizing meetings, etc.)
Sales Associate
Life Beacon, Blue
08.2018 - 08.2021
- Contact seniors (cold calling) for health care insurance options, products, and services based on previous inquiries
- Provide medical supplies based on medical coverage
- Identify specific needs through effective probing with utmost care in delivering the best services that suit a patient’s needs
- Medicare Insurance Options
- Etelequote
- Select Quote
- Online Pharmacy Services
- Pill Pack Pharmacy
- Exact Care Pharmacy
- Medical Alert Devices, Life Protect
- Transparent BPO
Sales Manager
Virtudesk
02.2018 - 11.2020
- Responsible in consulting prospect government offices in the US
- Creating long term relationship for sales probability
- Asking questions to identify need on their office supplies, cleaning, printing or equipment
- Transparent BPO
Team Leader
01.2017 - 01.2018
- Responsible for managing the performance of a class by developing required skill sets to recommend for production
- Delegating clusters to a group of mentors for product knowledge and coaching support.
Sales and Customer Service Representative
Teletech Novaliches
Quirino, Novaliches, Quezon, Manila
01.2015 - 01.2017
Education
San Pedro Elementay School
01.2007 - 05.2008
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Casanayan National High School
01.2008 - 05.2012
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Access Computer College
01.2013 - 05.2015
Skills
Client Relationships
undefinedTimeline
Inside Sales Coordinator
Real Estate VA
11.2022 - 08.2023
Sales Personal Assistant
Tree Leads On Demand
02.2022 - 08.2023
Team Sales Manager (Senior Team Leader)
Frontier
08.2021 - 04.2023
Sales Associate
Life Beacon, Blue
08.2018 - 08.2021
Sales Manager
Virtudesk
02.2018 - 11.2020
Team Leader
01.2017 - 01.2018
Sales and Customer Service Representative
Teletech Novaliches
01.2015 - 01.2017
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Access Computer College
01.2013 - 05.2015
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Casanayan National High School
01.2008 - 05.2012
San Pedro Elementay School
01.2007 - 05.2008
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