Sumin Han

• Translating game announcements from Korean to English to ensure seamless communication for a worldwide audience of players.
• Provided customer support to players, answering questions and addressing concerns.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Collected player feedback, complaints, and bug reports, facilitating communication with developers to provide suggestions and ensure timely resolution of issues
• Effectively led a customer support team comprised of Filipino agents, ensuring consistently high-quality customer support and satisfaction
• Engaged with players through a Discord channel in the capacity of a game moderator

· Attached identification labels to finished packaged items or stenciled information on containers.

· Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.

· Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.

· Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

· Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

· Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

· Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

· Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.

· Checked and tested foods to verify quality and temperature.

· Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.