SU YU SIOU
Makati
Summary
Accomplished executive assistant with a proven track record at Onward Worldwide Management Consultancy & Services, enhancing operational excellence and strategic visioning. Skilled in crisis management and cross-functional collaboration, I've led initiatives that significantly improved efficiency and productivity. Expert in client relationship building and leadership, driving organizational development and team success.
Overview
12
12
years of professional experience
Work History
CEO EA/Operation EA/Product Director EA
Onward Worldwide Management Consultancy & Services
07.2023 - Current
- Managing document/signature flow in a timely and accurate manner
- Assist with the management of daily operations, including coordinating with various departments of Product/IT Development/Data Management/Sales/HR/Finance/Executive officer to ensure smooth operations of company
- Assist with the implementation of new policies and procedures to improve operations
- Develop and implement operational strategies to improve efficiency and productivity
- Collaborate with other team members to identify and resolve any issues or concerns
- Respond to stakeholders inquiries and complaints in a timely and professional manner
- Provide support to the operations manager as needed
- Assist product producer to communicate with product department and development department for projects/assignment monitoring
- Involved in the training of junior product officer training
Restaurant Operation Manager
Onward Worldwide Management Consultancy & Services
07.2022 - 06.2023
- Team Leadership: Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment.
- Operational Efficiency: Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
- Customer Satisfaction: Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally.
- Menu Management: Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability.
- Inventory Control: Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
- Health and Safety Compliance: Enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
- Financial Management: Monitor budget and financial performance, analyze sales data, and implement cost-control measures to achieve financial targets.
- Staff Training: Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
- Shift Management: Oversee shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
- Vendor Relations: Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries to secure high-quality ingredients and cost-effective supplies.
- Marketing Initiatives: Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
- Facility Maintenance: Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed.
CEO EA
W-Tech Solutions
12.2019 - 07.2022
- Acting as the point of contact among executives, direct reporting manager of CEO, and other external partners
- Managing document/signature flow in a timely and accurate manner
- Managing CEO’s calendars and set up meetings
- Take minutes during meetings and following up the task delegation assigned by CEO
- CEO office management and purchasing management
- Department manual and workflow design also implemented
- Provide training programs and material to other Jr. EA
- Assist CEO for the outside meeting arrangement
- Organized outing activities per request from CEO
Administrative Officer
Tian Yue
04.2019 - 10.2019
- Document management of proper contract
- Manage the property under company
- Receiving new employee and accommodation arrangement
- Other assigned task from the team leader
Credit Control Specialist
NXP Semiconductor
04.2016 - 12.2018
- Establishing credit limits and evaluating the creditworthiness of customers.
- Develop and implement effective credit control policies and procedures to minimize credit risk and improve collection efficiency.
- Managing credit and receivable accounts to contribute to the organization's overall financial stability and profitability.
Monitoring credit exposure and minimizing bad debt risks at the organization. - Assisting in collecting delinquent accounts and applying strategies to encourage timely payments.
- Maintaining positive relationships with customers, while effectively mitigating credit risks and ensuring timely collections.
- Conduct regular credit reviews and reassess credit limits based on payment history and changes in creditworthiness.
- Coordinating with other departments such as sales, customer service and finance to handle all credit-related matters appropriately.
Import Customer Relation Specialist
DHL Express
04.2014 - 03.2016
- Deal with GUI from Taiwan of invoice room, include processing both local and oversea delivery. Canceling GUI by request from other department, and reissue the invoice to customer for financial process.
- Upload the invoice on the website to assist customer with arrangement goods and take action with instruction immediately to solve customer’s problem in time.
- Verify the staff payment to ensure the expense under company policy. Assist to deal with monthly affair of F&A.
Waitress、F&B Attendant
Signature Staff January
06.2013 - 01.2014
- To work in fast faced environment, provide good team work and quick reaction skills.
- Understanding information of product to introduce with customer.
- Identifying customer problems and reviewing related information to solve problem instant.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
- Manage time to achieve the duty of day, and support different function as needed.
Education
Business Management - Marketing, Organization And Strategy, Financial
National Taipei University of Technology
Taiwan06-2011
Skills
- Effective decision making
- Operational excellence
- Strategic visioning
- Crisis management
- Client relationship building
- Relationship and team building
- Leadership and people development
- Process improvements
- Organizational development
- Cross-functional collaboration
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
CEO EA/Operation EA/Product Director EA
Onward Worldwide Management Consultancy & Services
07.2023 - Current
Restaurant Operation Manager
Onward Worldwide Management Consultancy & Services
07.2022 - 06.2023
CEO EA
W-Tech Solutions
12.2019 - 07.2022
Administrative Officer
Tian Yue
04.2019 - 10.2019
Credit Control Specialist
NXP Semiconductor
04.2016 - 12.2018
Import Customer Relation Specialist
DHL Express
04.2014 - 03.2016
Waitress、F&B Attendant
Signature Staff January
06.2013 - 01.2014
Business Management - Marketing, Organization And Strategy, Financial
National Taipei University of Technology
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