Stoyan Ivanov
Sofia, Bul. Cherni Vrah 61, Flat 20
Summary
At Park Plaza, I excelled as an F&B Duty Manager, enhancing guest satisfaction and team productivity through innovative service initiatives and effective leadership. Leveraging skills in customer service and performance management, I fostered a collaborative environment, significantly improving operational efficiency and maintaining high standards of professionalism and integrity.
Overview
7
7
years of professional experience
Work History
F&B Duty Manager
Park Plaza
06.2021 - 09.2023
- Mentored team members by fostering a collaborative environment.
- Enhanced guest satisfaction with personalized service initiatives.
- Facilitated staff meetings with clear agendas to align team objectives.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
F&B Supervisor
Park Plaza
01.2019 - 05.2021
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
M&E Attendant
Park Plaza
04.2016 - 12.2018
- Supported event setup and breakdown to ensure seamless execution of scheduled activities.
- Enhanced overall guest experience for patrons by maintaining cleanliness and organization in the facility.
- Delivered exceptional service by greeting guests and providing assistance as needed.
- Fostered a welcoming atmosphere with friendly interactions and attentive service.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Education
Bachelor of Arts - Junior High Education in Skills For The Workplace
University of Wales Trinity St David
London 02-2023
High School Diploma -
St. Patriarch Evtimii
Plovdiv, Bulgaria05-2008
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Customer communication
- Attention to detail
- Relationship building
- Professionalism and integrity
- Cash management
- Work planning and organization
- Shift scheduling
- Performance management
- Verbal and written communication
Languages
English
Upper intermediate (B2)
Timeline
F&B Duty Manager
Park Plaza
06.2021 - 09.2023
F&B Supervisor
Park Plaza
01.2019 - 05.2021
M&E Attendant
Park Plaza
04.2016 - 12.2018
Bachelor of Arts - Junior High Education in Skills For The Workplace
University of Wales Trinity St David
High School Diploma -
St. Patriarch Evtimii
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