Stiffany Rose Cabanes
Liloan
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and satisfaction at Qualfon through empathetic dispute resolution and effective communication. Leveraging skills in customer service and active listening, I significantly improved client retention and user experience, demonstrating a strong ability in both problem resolution and technical support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Qualfon
04.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cabagdalan National High School
Cabagdalan, Balamban, Cebu06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Brand representation
- Building rapport
- Problem resolution
- Call center experience
- Product knowledge
- Technical support
- Product sales
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
Qualfon
04.2023 - 01.2025
High School Diploma -
Cabagdalan National High School
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