Stiffany Domingo
Corporate Services Professional
Mandaue City
Summary
With over a decade of experience in the BPO industry, I'm a driven and flexible professional who believes in lifelong learning and meaningful service. I take pride in resolving issues with a human touch—balancing speed with sincerity.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Proprietor / Research Consultant
AcadsAid: Schoolwork & Writing Services
06.2024 - Current
- As proprietor and research consultant of AcadsAid, I provide academic and research support services to undergraduate and graduate students. My work includes guiding clients in their research design, assisting with thesis and dissertation writing, and offering expertise in IMRAD structuring, literature review synthesis, and data analysis. I also provide manuscript editing, formatting, and citation management to help ensure clarity, accuracy, and academic integrity in student outputs.
Customer Experience Specialist
Guesty
01.2024 - 05.2024
- Improved customer experience across all stages of the customer journey. Worked with teams like sales, marketing, engineering, and product design to enhance service quality and increase customer value. Handled booking platforms such as Airbnb, Vrbo, and Booking.com, focusing on software features and support.
Resolutions 1 and 2 Support Ambassador Senior Case Manager / AirBnB Expert
TDCX Philippines
07.2022 - 12.2023
- Provided multi-channel customer support, resolved issues efficiently, and ensured first-contact resolution. Collaborated with teams to improve service, shared feedback for process improvement, and built strong customer relationships.
HealthCare Customer Service Associate
EXL Service Philippines Incorporated
11.2019 - 02.2022
- Responsible for evaluating the appropriateness of health care and health services provided to patients covered under the plan ensuring that the quality for such care and services meets or exceeds medically accepted standards. I acted as an initial Clinical Reviewer.
Customer Service Associate
Amazon Philippines
10.2018 - 07.2019
- Delivers timely, accurate and professional customer service to all Amazon customers. Expediting order and correcting post-sales problems. Communicate with customers primarily through phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
Customer Care/Technical Support Representative
Convergys
04.2010 - 04.2013
- Answers incoming calls from customers, sorting out customers' inquiries or requests. Handled calls to resolve their technical issues about their cable, phone and internet services. I also upsell products that were appropriate to their services.
Customer Care/Technical Support Representative
Teletech Holdings Incorporation
11.2009 - 04.2010
- Answers incoming calls from customers, sorting out customers' inquiries or requests. Handled calls to resolve their technical issues about their cable, phone and internet services. I also assisted their printers' concerns. I upsell products that were appropriate to their services too.
ESL Teacher
Cebu English Language Learning Academy (CELLA)
10.2007 - 01.2009
- I teach English to Korean and Japanese students in one-on-one and group classes, focusing on speaking, listening, reading, and writing. I prepare lessons based on their level and goals, using interactive activities to keep learning engaging. I provide gentle corrections, regular feedback, and adapt my teaching style to suit each student's needs and cultural background.
ESL Teacher
Cebu International Academy
01.2006 - 08.2007
- I teach English to Korean and Japanese students in one-on-one and group classes, focusing on speaking, listening, reading, and writing. I prepare lessons based on their level and goals, using interactive activities to keep learning engaging. I provide gentle corrections, regular feedback, and adapt my teaching style to suit each student's needs and cultural background.
Education
Bachelor of Arts - Political Science
University of San Carlos
05-2005
Skills
Research Consultant
References
Sunshine, Bacaron, Resolutions 1 Team Leader - Project Home / TDCX, Simbajonshine@outlook.com, 0928-759-0239, TDCX
Christian Farrales Team Manager / AmazonPhone: 0927-039-8567
Email : krizyf@icloud.com
Roberto Miramontes Jr. Resolutions 2 Team Leader - Project Home / TDCXPhone: 0928-626-0806
Email :robertmiramontes28@gmail.com
Timeline
Proprietor / Research Consultant
AcadsAid: Schoolwork & Writing Services
06.2024 - Current
Customer Experience Specialist
Guesty
01.2024 - 05.2024
Resolutions 1 and 2 Support Ambassador Senior Case Manager / AirBnB Expert
TDCX Philippines
07.2022 - 12.2023
HealthCare Customer Service Associate
EXL Service Philippines Incorporated
11.2019 - 02.2022
Customer Service Associate
Amazon Philippines
10.2018 - 07.2019
Customer Care/Technical Support Representative
Convergys
04.2010 - 04.2013
Customer Care/Technical Support Representative
Teletech Holdings Incorporation
11.2009 - 04.2010
ESL Teacher
Cebu English Language Learning Academy (CELLA)
10.2007 - 01.2009
ESL Teacher
Cebu International Academy
01.2006 - 08.2007
Bachelor of Arts - Political Science
University of San Carlos