Stiffanie Espora
Victorias City,NEC
Summary
- A position where my experience, knowledge, skills and commitment will be utilized and enhanced. An opportunity to contribute as member of the team in achieving the institutions' goal with the greatest dedication to the assigned duties and responsibilities.
- BA graduate from a respected College.
- Professional Civil Service Passer- Passed the August 2019 Civil Service Examination
- Licensure Examination for Teacher Passer – Passed the 2020 Board Exam for Teacher
- Good Communication Skills (Both Oral and Written).
- Have good ethics and able to work well with other members of the team.
- Flexible, can work under pressure.
- Can deal with different personalities in all walks of life.
- Can multi-task to meet deadlines and can manage time.
- Proficient in use of Computers.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
Yellow Diamond Consulting
09.2021 - 06.2024
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Built long-term relationships due to prompt and courteous service.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided customers with status updates for tracked packages.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Customer Service Representative
Teletech Bacolod
02.2017 - 12.2019
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Technical Support Representative
Convergys Bacolod
04.2016 - 02.2017
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Secretary
Iglesia Filipina Indepiendente
01.2014 - 01.2016
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - In Education Major in English
04.2019
Bachelor of Arts - English
04.2016
Skills
- Feedback collection
- Sales Support
- CRM Software
- Customer Segmentation
- Shipment coordinating
- Documentation skills
- Freight Forwarding
- Logistics Analysis
- Resolving Problems
- Proficient with DAT, ALJEX, RING CENTRAL, VEROOT
- Shipping coordination
Age
28 years old
Languagespoken
- English
- Tagalog
- Hiligaynon
Personal Information
- Place of Birth: La Carlota, Negros Occidental, Philippines
- Date of Birth: 10/14/95
- Gender: Female
- Nationality: Filipino
Timeline
Customer Success Specialist - Yellow Diamond Consulting
09.2021 - 06.2024
Customer Service Representative - Teletech Bacolod
02.2017 - 12.2019
Technical Support Representative - Convergys Bacolod
04.2016 - 02.2017
Assistant Secretary - Iglesia Filipina Indepiendente
01.2014 - 01.2016
La Carlota City College - Bachelor of Science, In Education Major in English
La Carlota City College - Bachelor of Arts, English
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