STEVEN KLEIN FRONDA
cainta,rizal
Summary
Motivated Order Management Specialist with a strong background in sales and customer service. Managed high volumes of orders, ensuring accuracy and timely delivery while enhancing customer satisfaction through proactive communication. Strengthened relationships with key accounts, driving collaboration and revenue growth.
Overview
7
7
years of professional experience
Work History
Order Management Specialist
Insight
03.2023 - 02.2026
- Managed high volumes of orders, meeting deadlines and ensuring accuracy to facilitate timely fulfilment.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Supported sales team by efficiently managing orders and enhancing customer satisfaction to drive revenue growth.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Reviewed order terms and conditions with customers to ensure compliance with company policy and mitigate risks.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Meta Ad Specialist
Direct Client
03.2024 - 03.2025
- Developed and implemented strategic advertising campaigns, increasing brand awareness and engagement.
- Negotiated favourable ad placement rates with media partners, maximising return on investment for clients.
- Communicated campaign performance and insights to management, highlighting progress against key performance indicators.
Google Play Support
Accenture
02.2022 - 03.2023
- Delivered customer support by promptly addressing inquiries and efficiently resolving issues, enhancing user satisfaction.
- Guided end-users through complex applications, troubleshooting issues and clarifying features to improve user experience.
- Identified defects during application testing, collaborating with developers to implement fixes before release, ensuring product quality.
Tier 2 Customer Service
24-7 Intouch
12.2020 - 02.2022
- Handled escalated calls, delivering satisfactory resolutions that balanced customer needs with company policies.
- Managed high-stress situations, maintaining professionalism while resolving disputes and ensuring customer satisfaction.
- Enhanced customer satisfaction by addressing concerns promptly and providing accurate information tailored to customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
International Sale Property Specialist
SMDC
10.2018 - 02.2020
- Promoted from level 1 specialist to international property specialist, travelling to various countries to sell projects and educate clients on the importance of property as an investment and home.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Responded to inquiries and provided information to sales representatives, distributed paperwork, and fulfilled quote requests to enhance customer support.
Education
Bachelor of Science - Marine Engineering
NAMEI POLYTECHNIC INSTITUTE
01-2016
Skills
- ORDER MANAGEMENT
- Order processing
- Sales Analysis
- Process Improvement
- DATA ENTRY
- DOCUMENTATION
- ONLINE RESEARCH
- Lead Generation
- TECHNICAL SUPPORT
- CUSTOMER SERVICE
- CUSTOMER RELATIONS
- Expert PROBLEM SOLVING
- ANALYTICAL THINKING
- RESOURCEFUL
- TIME MANAGEMENT
- MANAGEMENT
Websites, Portfolios and Profiles
Languages
Filipino
English
Timeline
Meta Ad Specialist
Direct Client
03.2024 - 03.2025
Order Management Specialist
Insight
03.2023 - 02.2026
Google Play Support
Accenture
02.2022 - 03.2023
Tier 2 Customer Service
24-7 Intouch
12.2020 - 02.2022
International Sale Property Specialist
SMDC
10.2018 - 02.2020
Bachelor of Science - Marine Engineering
NAMEI POLYTECHNIC INSTITUTE