STEVEN KLEIN FRONDA
Sales And Order Management Specialist
Cainta, Province Of Rizal
Summary
Experienced in Sales for more than 2 years, inform clients about market conditions, prices, legal, and/or documentary requirements and other related matters. I am a highly motivated and experienced sales representative with closing experience and strong customer service skills. I have been with the BPO industry for more than 3 years. Been talking to different customers with different concerns and providing the good quality of customer service they deserve. Personable and highly adaptable, bringing strong analytical abilities and a collaborative spirit.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Order Management Specialist
24-7 Intouch
12.2020 - 02.2022
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed order terms and conditions with customers to comply with company policy.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
International Sale Property Specialist
SMDC
10.2018 - 02.2020
- Started as a level 1 specialist and got promoted as an international property specialist which I got to travel different countries to sell and inform the clients about our projects, understand how important to have a property as their investment and home.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Tier 2 Customer Service
24-7 Intouch
12.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
ALORICA
02.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Meta Ad Specialist
TDCX
03.2023 - 03.2024
- Increased brand awareness by developing and implementing strategic advertising campaigns.
- Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators.
- Developed strong relationships with media partners to negotiate favorable ad placement rates, ensuring maximum return on investment for clients.
Google Play Support
Accenture
03.2024 - 05.2025
- Provided exceptional customer support by addressing inquiries promptly and resolving issues efficiently.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
Education
Bachelor of Science - Marine Engineering
NAMEI POLYTECHNIC INSTITUTE
01.2013 - 01.2016
Skills
- ORDER MANAGEMENT
- SALE SPECIALIST
- CREATIVE
- RESOURCEFUL
- TIME MANAGEMENT
- TECHNICAL SUPPORT
- DATA ENTRY
- ONLINE RESEARCH
- TELEMARKETING
- CUSTOMER SERVICE
- CUSTOMER RELATIONS
- EXPER PROBLEM SOLVING
- ANALYTICAL THINKING
- DOCUMENTATION
- MANAGEMENT
Timeline
Google Play Support
Accenture
03.2024 - 05.2025
Meta Ad Specialist
TDCX
03.2023 - 03.2024
Customer Service Representative
ALORICA
02.2022 - 03.2023
Order Management Specialist
24-7 Intouch
12.2020 - 02.2022
Tier 2 Customer Service
24-7 Intouch
12.2020 - 02.2022
International Sale Property Specialist
SMDC
10.2018 - 02.2020
Bachelor of Science - Marine Engineering
NAMEI POLYTECHNIC INSTITUTE
01.2013 - 01.2016
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