Stevence Soriano
Antipolo City,RIZ
Summary
Dynamic and highly adaptable professional with extensive experience in human resources, sales, customer service, and management. Proven ability to manage multiple tasks while prioritizing efficiency, client satisfaction, and performance metrics. Seeking a remote Virtual Assistant position to leverage exceptional administrative, organizational, and communication skills in a fast-paced environment. Committed to delivering outstanding support and driving team success through proactive problem-solving and a results-oriented approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Manager
RAE Group of Companies
11.2021 - 09.2025
- Administered the full cycle of talent acquisition, from sourcing to onboarding.
- Managed all aspects of compensation and benefits, ensuring compliance with Philippine labor laws.
- Handled a variety of ad-hoc administrative tasks, including visa processing for employees and making flight and hotel bookings.
- Developed and executed budget proposals for company events and team-building activities.
Sales Manager
RAE Heavy Equipment Parts Trading
Antipolo City, Province Of Rizal, Philippines
04.2019 - 09.2021
- Managed and converted sales inquiries through various channels, including social media, WhatsApp, Viber, and phone.
- Generated and presented detailed sales reports to provide key insights on performance.
- Developed and maintained strong relationships with clients to drive sales growth.
- Collaborated with supply chain teams to ensure timely delivery of equipment units or parts.
Team Manager
Sutherland Global Services Philippines, Inc.
05.2010 - 01.2017
- Led high-performing teams for clients like Amazon and McAfee, consistently meeting or exceeding critical metrics like Average Handling Time and customer satisfaction.
- Conducted regular coaching and training to develop team skills and maintain high quality standards.
- Handled a wide range of administrative tasks, from new hire interviews to resolving complex customer escalations.
- Organized and led company events and programs to boost team morale and engagement.
Education
Bachelor of Secondary Education -
Bicol University
Skills
- Microsoft office proficiency
- Customer service expertise
- Multi-channel communication
- Travel logistics coordination
- Workforce development
- Recruitment proficiency
- Human resources policy development
- Employee relations
- Employee Engagement
Certification
- LEAD (Leadership Excellence Achievement Development) | Sutherland Global Services, 2010
- Suth Lite Track (Leadership Training) | Sutherland Global Services, 2009
Timeline
Human Resources Manager
RAE Group of Companies
11.2021 - 09.2025
Sales Manager
RAE Heavy Equipment Parts Trading
04.2019 - 09.2021
Team Manager
Sutherland Global Services Philippines, Inc.
05.2010 - 01.2017
Bachelor of Secondary Education -
Bicol University