STEVEN STEVEN
Taguig, Metro Manila,METRO MANILA
Summary
I started my career with little understanding of the business world, but I am a fast learner who quickly adapts to new work environments. One of my key strengths is my ability to grasp new concepts rapidly—when taught, I respond quickly and can execute tasks efficiently. My career goal is to work in a company that is continuously growing and evolving, as this will allow me to develop my skills and gain valuable experience along the way.
Overview
6
6
years of professional experience
Work History
Customer Service
Seventist Technology
08.2019 - Current
- Assisted clients with game-related issues, facilitated deposit and withdrawal processes, and provided support with patience and professionalism.
- Monitored customer feedback to improve barista performance and customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Payment
Seventist Technology
08.2019 - Current
- Worked effectively in fast-paced environments.
- Managed deposit and withdrawal transactions efficiently and accurately.
Customer Service Leader
Seventist Technology
08.2019 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised and supported the customer service team, ensuring high-quality service and operational efficiency.
Operational Leader
Seventist Technology
08.2019 - Current
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Oversaw and monitored operational activities to enhance efficiency and ensure smooth workflow across departments.
Report Team
Seventist Technology
08.2019 - Current
- Worked effectively in fast-paced environments.
- Responsible for collecting, analyzing, and presenting data to support business operations and decision-making.
IBM ( Indonesian Bank Management )
Seventist Technology
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Handled matters related to Indonesian bank accounts, including rental fees and other financial processes.
Education
No Degree - -
SMK Negeri 1 Tanjungpinang
JL Pramuka , Tanjung Pinang06.2014
Skills
- ✔ Customer Service Management – Managing and ensuring high-quality customer service
- ✔ Payment Processing (Deposit & Withdrawal) – Handling transactions efficiently and accurately
- ✔ Operational Management – Ensuring smooth operations and workflow efficiency
- ✔ Team Leadership & Supervision – Leading and guiding the team to achieve goals
- ✔ Indonesian Bank Management (IBM) – Managing bank accounts, rental fees, and related transactions
- ✔ Data Analysis & Reporting – Collecting, analyzing, and presenting data for decision-making
- ✔ Problem-Solving & Issue Resolution – Quickly and effectively resolving issues
- ✔ CRM (Customer Relationship Management) Tools – Utilizing systems to improve customer service
- ✔ Microsoft Office (Excel, Word, Power Point) – Efficiently managing documents and reports
- ✔ Fast Learner – Quickly grasping and understanding new tasks
- ✔ Ability to Work Under Pressure – Performing well in high-pressure situations
- ✔ Efficient and Quick Problem-Solving – Solving issues efficiently and promptly
- ✔ Adaptability & Quick Thinking – Adapting quickly and thinking strategically in various situations
- ✔ Work with Speed and Accuracy – Working quickly without compromising precision
- ✔ Strong Communication & Interpersonal Skills – Effectively communicating and building good working relationships
- ✔ Attention to Detail – Being meticulous in handling data and work processes
- ✔ Time Management & Multitasking – Managing time efficiently and handling multiple tasks simultaneously
- ✔ Decision-Making & Critical Thinking – Making well-informed decisions based on careful analysis
Languages
English
Intermediate (B1)
Indonesian
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Customer Service
Seventist Technology
08.2019 - Current
Payment
Seventist Technology
08.2019 - Current
Customer Service Leader
Seventist Technology
08.2019 - Current
Operational Leader
Seventist Technology
08.2019 - Current
Report Team
Seventist Technology
08.2019 - Current
IBM ( Indonesian Bank Management )
Seventist Technology
08.2019 - Current
No Degree - -
SMK Negeri 1 Tanjungpinang