STEVEN STEVEN
Taguig, Metro Manila,METRO MANILA
Summary
I started my career with little understanding of the business world, but I am a fast learner who quickly adapts to new work environments. One of my key strengths is my ability to grasp new concepts rapidly—when taught, I respond quickly and can execute tasks efficiently. My career goal is to work in a company that is continuously growing and evolving, as this will allow me to develop my skills and gain valuable experience along the way.
Overview
6
6
years of professional experience
Work History
Customer Service
Seventist Technology
08.2019 - Current
- Assisted clients with game-related issues, facilitated deposit and withdrawal processes, and provided support with patience and professionalism.
- Monitored customer feedback to improve barista performance and customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Payment
Seventist Technology
08.2019 - Current
- Worked effectively in fast-paced environments.
- Managed deposit and withdrawal transactions efficiently and accurately.
Customer Service Leader
Seventist Technology
08.2019 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised and supported the customer service team, ensuring high-quality service and operational efficiency.
Operational Leader
Seventist Technology
08.2019 - Current
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Oversaw and monitored operational activities to enhance efficiency and ensure smooth workflow across departments.
Report Team
Seventist Technology
08.2019 - Current
- Worked effectively in fast-paced environments.
- Responsible for collecting, analyzing, and presenting data to support business operations and decision-making.
IBM ( Indonesian Bank Management )
Seventist Technology
08.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Handled matters related to Indonesian bank accounts, including rental fees and other financial processes.
Education
No Degree - -
SMK Negeri 1 Tanjungpinang
JL Pramuka , Tanjung Pinang06.2014
Skills
- ✔ Customer Service Management – Managing and ensuring high-quality customer service
- ✔ Payment Processing (Deposit & Withdrawal) – Handling transactions efficiently and accurately
- ✔ Operational Management – Ensuring smooth operations and workflow efficiency
- ✔ Team Leadership & Supervision – Leading and guiding the team to achieve goals
- ✔ Indonesian Bank Management (IBM) – Managing bank accounts, rental fees, and related transactions
- ✔ Data Analysis & Reporting – Collecting, analyzing, and presenting data for decision-making
- ✔ Problem-Solving & Issue Resolution – Quickly and effectively resolving issues
- ✔ CRM (Customer Relationship Management) Tools – Utilizing systems to improve customer service
- ✔ Microsoft Office (Excel, Word, Power Point) – Efficiently managing documents and reports
- ✔ Fast Learner – Quickly grasping and understanding new tasks
- ✔ Ability to Work Under Pressure – Performing well in high-pressure situations
- ✔ Efficient and Quick Problem-Solving – Solving issues efficiently and promptly
- ✔ Adaptability & Quick Thinking – Adapting quickly and thinking strategically in various situations
- ✔ Work with Speed and Accuracy – Working quickly without compromising precision
- ✔ Strong Communication & Interpersonal Skills – Effectively communicating and building good working relationships
- ✔ Attention to Detail – Being meticulous in handling data and work processes
- ✔ Time Management & Multitasking – Managing time efficiently and handling multiple tasks simultaneously
- ✔ Decision-Making & Critical Thinking – Making well-informed decisions based on careful analysis
Languages
English
Intermediate (B1)
Indonesian
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Customer Service
Seventist Technology
08.2019 - Current
Payment
Seventist Technology
08.2019 - Current
Customer Service Leader
Seventist Technology
08.2019 - Current
Operational Leader
Seventist Technology
08.2019 - Current
Report Team
Seventist Technology
08.2019 - Current
IBM ( Indonesian Bank Management )
Seventist Technology
08.2019 - Current
No Degree - -
SMK Negeri 1 Tanjungpinang
Similar Profiles
Mohd FurqanMohd Furqan
Office Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and SciencesOffice Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and Sciences
Alison HawkinsAlison Hawkins
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)
Manoj TanejaManoj Taneja
Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)