KRISTINE JOY A. LUMACAD
Branch Operations Officer
Blk 1 Lot 6 Natividad Subdivision Deparo Caloocan City
Summary
Detail oriented and reliable Branch Operations Officer with over 10 years of experience in the banking industry, specializing in branch operations, compliance, and customer service. Skilled in cash and vault management, audit preparation and customer engagement. Strong knowledge of banking systems and internal control policies.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Branch Operations Officer (Assistant Manager)
Metropolitan Bank and Trust Company
01.2023 - Current
- Supervise daily branch operations including cash handling, teller services clearing, and opening of new accounts.
- Monitored teller cash limits and ATM replenishment.
- Processed account opening documentation, loan release support and client servicing.
- Review and authorize transactions beyond teller limits, including deposits, withdrawals and fund transfers.
- Prepare and submit regulatory and internal reports such as Large Cash Transactions Significant reporting, Branch TD highest rate, Leeway approvals. Etc.
CSR New Accounts
Metropolitan Bank and Trust Company
01.2018 - 01.2023
- Assist clients in opening of various type of accounts such as Savings, Checking, Time Deposits, UITF and Commercial accounts.
- Ensure all required documents are complete and compliant with KYC and AMLA policies.
- Conduct initial screening and due diligence to prevent fraud.
- Encode client’s information in the banking system.
- Promote bank products and services to walk in clients during account opening process.
CSR Teller
Metropolitan Bank and Trust Company
01.2015 - 01.2018
- Processed daily customer transactions, including deposits, withdrawal, fund transfers, payments etc.
- Maintained and balanced cash drawers.
- Ensure accuracy at source in every transaction.
- Provides excellent customer service by addressing inquiries and recommending bank products that meet customer needs.
Education
Bachelor of Science - Business Administration Major in Financial Management
Far Eastern University
Sampaloc, Manila01.2015
Secondary Education - undefined
Guardian Angel School Inc.
Deparo Rd, Caloocan City01.2011
Skills
Strong knowledge of banking systems and internal control policies
Customer service
Operations management
Cash handling expertise
Client relationship management
Team leadership
Effective communication techniques
Cash handling experience
Banking product sales
Certification
Anti- Money Laundering – 2025
References
- Ma. Emma R., Aguimbag, Branch Head, 09662711888, Metrobank – Caloocan Deparo, Caloocan Deparo
- Ma. Theresa O., Maranan, Branch Operations Officer, 09175152990, Metrobank – Caloocan Deparo, Caloocan Deparo
- Daisiry, Patalinghog, Branch Head, 09285021692, Metrobank – Edsa Congressional, Edsa Congressional
PERSONAL OCCURRENCES
- Age: 30 years old
- Birth date: December 10, 1994
- Religion: Christian Catholic
- Civil Status: Single
- Height: 5'2
- Weight: 55 kg.
Timeline
Branch Operations Officer (Assistant Manager)
Metropolitan Bank and Trust Company
01.2023 - Current
CSR New Accounts
Metropolitan Bank and Trust Company
01.2018 - 01.2023
CSR Teller
Metropolitan Bank and Trust Company
01.2015 - 01.2018
Secondary Education - undefined
Guardian Angel School Inc.
Bachelor of Science - Business Administration Major in Financial Management
Far Eastern University