Steven Cast
Santa Fe, Bantayan Island, Cebu Province
Summary
With a friendly and approachable demeanor, I excel in team environments and as an individual. Drawing on over 20 years of professional experience, I consistently surpass expectations in diverse roles and countries worldwide. My strength lies in effectively communicating with individuals at all levels of management and cultivating strong, productive working relationships.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Manager of Business Development and Sales
LeadMaker
07.2024 - Current
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
Postman/Collections Officer/Front Counter staff
Royal Mail
7 2017 - 04.2022
- Provide vital updates and training sessions to team members ensuring they are kept up to date with any change to working practices
- Working to a specified timeframe so that my own round is prepped and ready to be delivered whilst also ensuring all mail and parcels are sorted in the delivery office
- Providing excellent customer service whilst building and maintaining rapport and trust with my customers.
- Increased accuracy in package tracking by diligently scanning barcodes upon pickup, transfer, or final delivery points.
- Maintained a high level of organization in sorting mail for efficient distribution to various addresses.
- Managed sensitive materials such as registered mail items with discretion, guaranteeing secure transport from sender to recipient without incident.
Claims Risk Analyst/Team Leader
LV
09.2009 - 06.2017
- Claims Risk Analyst: Provide support and training to the workforce to embed risk awareness
- Maintenance of the design and performance of claims business assurance audits to ensure compliance with regulatory and contractual requirements
- Identify and assess threats on potential risks to the profitability and sustainability of the business function, putting corrective actions in place
- Team Leader: Build and maintain good working relationships with stakeholders across the business using various communication methods
- Prepare and deliver presentations to staff, team leaders and senior managers at 5 LV= offices across the UK demonstrating the role of FNOL and to discuss potential improvements to interdepartment processes that would improve the customer journey
- Conduct monthly 1-2-1s and annual performance reviews to ensure staff are motivated with tailored achievable targets, allowing for continuous improvement.
Manager of Chalets in Canada, France, Austria and Italy
TUI UK
12.2002 - 04.2009
- I successfully managed chalets for 23 guests in numerous resorts during the ski and summer seasons, ensuring maximum capacity and satisfied guests
- Answering queries whilst promoting the chalet via phone or email to potential customers as well as taking guest bookings and accurately recording them on the company database
- Negotiating with various suppliers to ensure the Chalet was receiving the best value for money for services being provided, e.g
- Laundry and food costs
- Welcoming all guests and providing the necessary information enabling them to enjoy local amenities and fulfil their personal holiday expectations
- Formulating and controlling a weekly budget to provide food and provisions
- Creating and providing nutritional meals, catering to individual dietary requirements and maintaining all kitchen and living accommodation to a high standard in line with Health and Safety legislation
- Responding promptly to guests enquiries and resolving any issues that arose.
Education
140 hour Premier TEFL Course -
TEFL.org
08.2021 - 05.2022
20-hour Weekend TEFL Course - undefined
120-hour Online TEFL Course - undefined
Bachelor's Honour Degree 2:1 in Tourism Management - undefined
Manchester Metropolitan University
09.2004 - 05.2007
AVCE in Travel and Tourism - undefined
Bournemouth and Poole College
09.2001 - 05.2002
GCSEs - undefined
Dr. Challoner's Grammar School
09.1995 - 05.1999
Skills
Microsoft Word
Microsoft Excel
Direct Sales
Excellent Communication
Sales Presentations
Data-driven decision-making
Task Prioritization
Driverlicense
Full Clean UK Drivers Licence
Personal Information
- Date of Birth: 04/21/83
- Nationality: British
Languages
Japanese
French
German
Additional Information
The gap on my employment record between 2022-2024 is explained by a family matter where I had to look after my father during his medical treatment plan. Following completion of his treatment, I decided to embark on a travel expedition to Asia, which has now led me to live in The Philippines permanently where I am married to a local Filipina and own a house here.
Timeline
Manager of Business Development and Sales
LeadMaker
07.2024 - Current
140 hour Premier TEFL Course -
TEFL.org
08.2021 - 05.2022
Claims Risk Analyst/Team Leader
LV
09.2009 - 06.2017
Bachelor's Honour Degree 2:1 in Tourism Management - undefined
Manchester Metropolitan University
09.2004 - 05.2007
Manager of Chalets in Canada, France, Austria and Italy
TUI UK
12.2002 - 04.2009
AVCE in Travel and Tourism - undefined
Bournemouth and Poole College
09.2001 - 05.2002
GCSEs - undefined
Dr. Challoner's Grammar School
09.1995 - 05.1999
Postman/Collections Officer/Front Counter staff
Royal Mail
7 2017 - 04.2022
20-hour Weekend TEFL Course - undefined
120-hour Online TEFL Course - undefined
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