MS Windows Server
Steve Mark Miranda
IT Business Analyst
TAGUIG CITY,METRO MANILA
Summary
Detail-oriented professional with 1+ years of experience and a proven knowledge of IT strategy, relationship management and strategic business planning. Aiming to leverage my skills to successfully fill the IT Business Analyst role at your company.
Overview
6
6
Certifications
4
4
years of professional experience
Work History
Data Center Officer
Micro-D International Corp. (MWC Project)
Quezon City, METRO MANILA
08.2019 - Current
- Complete preventative maintenance of equipment and data network devices.
- Supports the Data Center Manager Division Head to maintain data center on its day to day operations, ensure that all system is in normal operation.
- Troubleshoots and remedies hardware issues, document findings and provide detailed root cause analysis reports.
- Capable of handling other responsibilities given by the management that may need to achieve by the department’s objectives and goals.
- This may include physically upgrading internal system components (CPU), memory hard drives, fiber cables and more.
- Monitoring and maintaining operation of all network and SAP processes.
Solutions Engineer/Consultant
Micro-D International Corp. (SMART PLDT Project)
TAGUIG CITY, METRO MANILA
08.2018 - 08.2019
- Participate as a member of Solutions Implementation team to understand the client’s business goals and system needs.
- Prepares detailed product specifications for the purpose of selling high end product and solutions.
- Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required.
- Respond to emails and calls/technical support from customers within established service level parameters.
- Effectively document, troubleshoot, and resolve mobile, computer and laptop problems and research issues when necessary.
- Install and/or deploy a wide variety of software and operating systems.
- Provide technical expertise and knowledge of the BlackBerry solutions to named accounts and partners in both pre-sale and post-sale capacities.
- Demonstrated technical presales, software platforms or end to end IT solution implementation experience with MDM, UEM, MAM and IAM Blackberry solutions.
- Own and respond to bids, including running the Proof of Concept (POC) from inception to close.
IT Specialist
Promo Works Inc. (Alaskamilk Corporation Project)
Makati City, METRO MANILA
03.2017 - 12.2017
- Report bugs and errors to development team.
- Test, replicate and verify defect.
- Travel and conduct training to salesmen and back office personnel.
- Monitor salesmen and back office personnel performance.
- Coordinate schedules with the distributors for the roll-out implementation.
- Provide support to distributors for DMS and SFA concerns and issues via call/email.
- Check and validate master data files before uploading in the system (DMS).
- Develop simple MS Access SQL database for report ease.
Technical Support
Harte Hanks Inc
TAGUIG CITY, METRO MANILA
10.2015 - 06.2016
- Developed and maintained positive customer relationships.
- Track calls information to identify and report most common problems of a specific device.
- Identify, troubleshoot, and analyze phone related issues.
- Determine appropriate course of action, and process service request.
- Demonstrates knowledge on how to check software version, and how to update as well.
Education
Bachelor of Science - Information Communication and Technology
Rizal Technological University
Skills
Documentation and reporting
undefinedSoftware
Microsoft Excel
HTML & CSS
PHP Programming
Certification
Android Essential Training
References
Ryan Estalani
Team Lead (Data Center Officer)
Micro-D International Corp.
MDI Corporate Center BGC Taguig City
09954597730
Leonardo Dalupan
Service Operations Manager (Solutions Consultant)
Micro-D International Corp.
MDI Corporate Center BGC Taguig City
09209069089
Timeline
Data Center Officer
Micro-D International Corp. (MWC Project)
08.2019 - Current
Android Essential Training
02-2019
Mobile Device Security
02-2019
Advanced Sales Accreditation
02-2019
Technical Sales Accreditatiom
02-2019
Solutions Engineer/Consultant
Micro-D International Corp. (SMART PLDT Project)
08.2018 - 08.2019
Basic Korean Language and Culture
07-2018
IT Specialist
Promo Works Inc. (Alaskamilk Corporation Project)
03.2017 - 12.2017
Technical Support
Harte Hanks Inc
10.2015 - 06.2016
TESDA NCII - Computer Hardware Servicing
12-2014
Bachelor of Science - Information Communication and Technology
Rizal Technological University
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