Strategic Senior Manager with overall 13-year experience and 6+ years in leadership roles. My experience has been largely focused in leading & transforming for mid- large scale contact centers which includes retail, hospitality, and large technology clients. Key highlights of my career include driving transformation for a leading retail client for $870K through efficiency improvement, turning around P&L for a leading restaurant business by 10% and also leading the customer service business for the world’s largest search engine client. My core competencies are driving customer service performance improvement, managing teams, budgeting, forecasting, capacity planning, P&L analysis and working with functional groups, leadership to deploy solutions.
Leadership Experience
Experience Managing Teams
Vendor Management Experience