Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Stephine Sison

Team Lead

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. I am an organized Team Leader who builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience
14
14
years of post-secondary education

Work History

Team Lead

Awesome OS
Davao City
05.2022 - 04.2023
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Designed strategic plan for component development practices to support future projects.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Technical Support Representative/ Team Lead

VXI Global Solutions LLC
Davao City
08.2019 - 02.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Developed and implemented preventive maintenance procedures.
  • Helped streamline repair processes and update procedures for support action consistency.

Team Leader

Wipro BPO
Quezon City
10.2010 - 01.2014
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

AB-Psychology - Abnormal And Criminal Psychology

Ateneo De Davao University
Jacinto St. Davao City
03.2004 - 03.2008

Primary Education -

University of The Immaculate Conception
Fr. Selga St. Bankerohan Davao City
06.1994 - 03.2000

Secondary Education -

Maryknoll High School
Panabo City
06.2000 - 03.2004

Skills

Key performance indicators

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Interests

Martial Arts, Fitness, Anime and Gaming

Timeline

Team Lead

Awesome OS
05.2022 - 04.2023

Technical Support Representative/ Team Lead

VXI Global Solutions LLC
08.2019 - 02.2022

Team Leader

Wipro BPO
10.2010 - 01.2014

AB-Psychology - Abnormal And Criminal Psychology

Ateneo De Davao University
03.2004 - 03.2008

Secondary Education -

Maryknoll High School
06.2000 - 03.2004

Primary Education -

University of The Immaculate Conception
06.1994 - 03.2000

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Stephine SisonTeam Lead