STEPHIE MARIE TAJANLANGIT
Prk. Talutog, Dulao, Bago City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Fair Trade Outsourcing Inc.
Bacolod
05.2020 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
MANULIFE PHILS.
Bacolod City
07.2019 - 05.2020
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Project Manager
Delcom Systems and Solutions Corp
Bacolod City
07.2017 - 07.2019
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Bachelor of Science - Mechatronics Technology
Technological University of The Philippines
04.2013 - 04.2017
High School Diploma -
Sum-ag National High School
04.2009 - 04.2013
Skills
Auto-CAD Designing
Technical Support
Multi-line phone talent
Staff education and training
Certification
ACE - Adobe Certified Expert, Photoshop
Timeline
Customer Service Representative
Fair Trade Outsourcing Inc.
05.2020 - 06.2023
Administrative Assistant
MANULIFE PHILS.
07.2019 - 05.2020
ACE - Adobe Certified Expert, Photoshop
01-2019
Project Manager
Delcom Systems and Solutions Corp
07.2017 - 07.2019
Bachelor of Science - Mechatronics Technology
Technological University of The Philippines
04.2013 - 04.2017
High School Diploma -
Sum-ag National High School
04.2009 - 04.2013