STEPHEN PAUL BALAURO

• Managed and responded to calls from clients and servicing agents regarding payment processing, policy coverage, loan inquiries, partial withdrawals, and claims, ensuring timely and accurate resolution of their concerns.

• Provided comprehensive support by explaining payment procedures, clarifying policy coverage details, assisting with loan applications, guiding clients through partial withdrawal processes, and offering step-by-step assistance with claims, thereby enhancing client satisfaction and loyalty.

• Managed incoming calls related to collections, refunds, and mortgage inquiries, ensuring prompt and accurate responses to client concerns.

• Assisted clients with their collections issues, providing detailed information and solutions to resolve outstanding balances.

• Handled incoming billing inquiries and issues for Uber drivers, ensuring prompt and accurate resolution of their concerns.

• Assessed caller qualifications for various incentive programs by thoroughly reviewing eligibility criteria and documentation.

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