Stephen Martin L. Febrada
North Caloocan City
Summary
Motivated professional with extensive experience in customer service, sales, and administrative tasks. A qualified financial marketing graduate with high dedication and motivation. Offering an excellent with vast knowledge in Financial and Marketing. Dedicated administrative with successful experience in office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Aide III (Property) (Job Order)
Philippine Institute Of Volcanology And Seismology
08.2022 - 12.2023
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Assistant (SOEPD) (Job Order)
Philippine Institute Of Volcanology And Seismology
02.2021 - 06.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations, and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Managed time efficiently to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Encoder
BLE Manpower Services
09.2019 - 01.2021
- Obtained scanned records and uploaded them into a database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Efficient and detail-oriented Encoder in assessing and inputting data.
- Accuracy driven when reviewing information before entering to identify errors or issues.
- Independent and organized in managing workload effectively to complete projects on time.
- Identified problems associated with the database and worked with software providers to resolve issues.
- Coded and processed applications into required formats.
Timekeeper
Trinoma Landmark
02.2018 - 08.2018
- Researched and resolved time discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in wage rates.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Teller
PJ Lhuillier Group Of Companies (Cebuana Lhuillier)
02.2017 - 08.2017
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled various accounting transactions.
Waiter/Barista
Layali Al-Qahira
02.2016 - 01.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Cleaned counters, machines, utensils, and seating areas daily.
Encoder
NA
04.2015 - 09.2015
- Obtained scanned records and uploaded them into the database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Maintained daily production logs of activities and completed work.
- Maintained database by entering new and updated information.
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Efficient and detail-oriented Encoder in assessing and inputting data.
- Accuracy driven when reviewing information before entering to identify errors or issues.
- Independent and organized in managing workload effectively to complete projects on time.
Education
Bachelor of Science - Financial Management
San Sebastian College - Recoletos
2114-A Claro M. Recto Avenue, Zone 040, Brgy. 390,07.2015
Skills
- Reception Oversight
- Meeting Planning
- Easy to understand and execute different tasks
- Highly organized and dedicated at work
- Can drive with Non-Pro License
- Good communication skills
- Positive Attitude
- Cash Handling
- Adaptive and Creative
- Organization and Time Management
- Computer Skills
- Multitasking Abilities
- Microsoft Office
Accomplishments
- 2002 to present - Altar Server
- 2011-2016 - Member of Junior Financial
- 2011-2013 - Coordinator of Ministry of the Altar
- 2013-2014 - JFINEX Volleyball Player
- Mr. Sportsfest 2011
Seminars and Trainings
February 2014 - Financial Tools for Successful Wealth Management at San Beda College, Mendiola
March 2013 - Personality Development at San Sebastian College
February 2013 - Roles and Services of the Department of Finance at Roxas Boulevard, Manila
- Basic Stock Market at the Philippine Stock Exchange Center, Pasig
Timeline
Administrative Aide III (Property) (Job Order)
Philippine Institute Of Volcanology And Seismology
08.2022 - 12.2023
Assistant (SOEPD) (Job Order)
Philippine Institute Of Volcanology And Seismology
02.2021 - 06.2022
Encoder
BLE Manpower Services
09.2019 - 01.2021
Timekeeper
Trinoma Landmark
02.2018 - 08.2018
Teller
PJ Lhuillier Group Of Companies (Cebuana Lhuillier)
02.2017 - 08.2017
Waiter/Barista
Layali Al-Qahira
02.2016 - 01.2017
Encoder
NA
04.2015 - 09.2015
Bachelor of Science - Financial Management
San Sebastian College - Recoletos
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