Stephen Kean Pitogo
San Isidro Leyte, Philippines
Summary
A highly motivated professional, a License Teacher and a former BPO employee with 3 years of experience developing and maintaining client relationships. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
ONLINE ENGLISH TEACHER
GLATS INC AND 21TALK
02.2017 - 04.2018
- Worked with students between ages 6 and 45 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
Sales Representative
ERFOMINI INC.
01.2020 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Account Manager
Erfomini Inc.
02.2020 - 07.2022
- Cooperate with clients to create clean interfaces and simple, intuitive interactions and experiences.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Medicare Customer Service Representative
Virtual Staffing Solution
08.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Education
CAREGIVING NCII -
Saint Aloysius Institute of Technology
12.2018
Bachelor of Elementary Education -
Leyte Normal University
12.2017
Skills
Strong decision maker
Complex problem solver
Multi-tasker
Innovative
Service-focused
Positive thinker
Languages
English
Advanced (C1)
Tagalog
Upper intermediate (B2)
Bisaya
Bilingual or Proficient (C2)
Hobbies and Interests
- Writing
- Poetry
- Photography
- Reading
Timeline
Medicare Customer Service Representative
Virtual Staffing Solution
08.2022 - 03.2023
Account Manager
Erfomini Inc.
02.2020 - 07.2022
Sales Representative
ERFOMINI INC.
01.2020 - 01.2022
ONLINE ENGLISH TEACHER
GLATS INC AND 21TALK
02.2017 - 04.2018
CAREGIVING NCII -
Saint Aloysius Institute of Technology
Bachelor of Elementary Education -
Leyte Normal University
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