Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephen John Darroca

Stephen John Darroca

Bacolod City, Province Of Negros Occidental,NEC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Panasiatic Solutions
Bacolod City, Province Of Negros Occidental
05.2024 - 07.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Soundbox Ltd Inc.
Bacolod City, Province Of Negros Occidental
04.2022 - 11.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Bar Waiter

Puesto Pub Resto Bar
Bacolod City, Province Of Negros Occidental
06.2019 - 11.2019
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.

Education

High School Diploma -

Romanito Sr. National High School
Bacolod City, Province Of Negros Occidental, Philippines
2018

Rizal Elementary School
Bacolod City, Province Of Negros Occidental, Philippines
2012

Skills

  • Customer Service
  • Customer satisfaction measurement
  • Technical Support
  • Reading Comprehension
  • Active Listening

Timeline

Customer Service Representative

Panasiatic Solutions
05.2024 - 07.2024

Customer Service Representative

Soundbox Ltd Inc.
04.2022 - 11.2022

Bar Waiter

Puesto Pub Resto Bar
06.2019 - 11.2019

High School Diploma -

Romanito Sr. National High School

Rizal Elementary School
Stephen John Darroca